Emergency Operations/EMT

North Carolina; Raleigh (NC); On-site; USD 31,000 - 43,000; Full time

Job summary

The North Carolina Zoo seeks an individual with EMT certification for emergency operations, ensuring public safety and security within the zoo premises. Responsibilities include emergency response, patrols, and providing exceptional customer service to guests. A sign-on bonus is available, and essential staff must work during adverse weather and zoo emergencies.

Benefits

Sign-on Bonus

Health Insurance Options

Paid Vacation and Sick Leave

Occupational Health Program

Qualifications

• Must hold North Carolina Emergency Medical Technician (EMT) certification.
• Ability to complete required training and meet certification standards.

Responsibilities

• Provide security and assistance to park guests.
• Respond to emergency situations and provide medical assistance.
• Conduct patrols of zoo facilities and grounds.

Skills

Customer Service

Emergency Response

Safety Procedures

Education

High School Diploma or GED

Job description

2 weeks ago Be among the first 25 applicants

Description of Work

• SIGN-ON BONUS BEING OFFERED***
  
  

A sign-on bonus of $1,500 is being offered for eligible candidates. See eligibility at

https://oshr.nc.gov/policies/sign-and-retention-bonus-policy

• Payout contingent on funding availability*
  
  

Click Here To Learn About Employee Perks And Benefits

Click here to see the Total Compensation Calculator

Please watch our video here that walks you through each step of the application process.

This Position Is Located At

4401 Zoo Parkway

Asheboro, NC 27205

Primary Purpose Of This Position

The North Carolina Zoo is seeking experienced emergency operation individuals with Emergency Medical Technician (EMT) certification. The Emergency Operations Branch plays a crucial role in supporting the North Carolina Department of Natural and Cultural Resources (NCDNCR) and the NC Zoo by providing a variety of public safety services and programs. These efforts are aimed at creating a secure environment for guests, employees, facilities, and diverse collections of animals, plants, and art. The range of services includes around-the-clock security, parkwide radio and telephone communication operations, emergency response and planning, management of life safety systems (such as sprinklers, fire hydrants, fire extinguishers, and fire alarms), medical services delivered by Emergency Medical Technicians (EMTs), parking and traffic control, escorting vendors and contractual staff, conducting or assisting with tours, delivering public information and education, overseeing a lost and found program, and facilitating access to the Park after regular hours. The branch's operations are intricately integrated into the strategic and operational planning of the Zoo. The team within this branch is responsible for executing security operations in a manner consistent with the Zoo's identity as both a tourist destination and an accredited institution. This position operates under the direct supervision of Emergency Operations Branch Supervisors.

Key Responsibilities

• Provide outstanding customer service to park guests.
• Aid guests in navigating the Zoo premises.
• Assist in escorting guests out of the park.
• Assist in parking vehicles and directing traffic.
• Manage lost or separated guests.
• Assist in managing our lost and found program.
• Provide first aid to guests and staff.
• Always interact with guests and staff in a professional manner.
• Swiftly attend to radio calls for assistance.
• Address guest complaints and emotionally charged incidents with professionalism.
• Respond appropriately and assist in emergency situations.
• Operate golf carts and vehicles safely within the park.
• Adhere to all safety policies and guidelines.
• Acquire comprehensive knowledge of park policies and procedures.
  
  

Medical Response

• As a North Carolina certified EMT you will respond to medical emergencies and provide care in accordance with the Randolph County EMS Pre-Hospital Care Program.
  
  

Emergency Management

• Recognize emergencies and work within the guidelines of the National Incident Management System (NIMS) and NC Zoo policies and procedures.
• Respond appropriately and assist in emergency situations.
  
  

Safety and Security

• Patrol the interior and exterior of facilities (~100 buildings) to secure and protect the 500-plus developed acres of property and grounds against fire, damage, theft or other hazards.
• Recognize unusual, suspicious or hazardous situations and take appropriate action. Make reports as necessary.
• Ensure the safety and security of all guests and staff, exhibits, animal collection, plant collection and work areas.
• Politely and diplomatically enforce policies and procedures concerning both guests and employees.
• Recognize, identify and report safety issues.
  
  

Communications and Administrative

• Learn and operate a Zoo wide communications center to include radio dispatch, data entry, multiple phone lines, alarm panels, key access and video surveillance.
• Maintain records and prepare written reports as needed.
  
  

Guest Services

• Provide guests with exceptional front-line customer service, greet schools and bus tour groups, assist with parking, provide information and assistance to guests; provide guest escorts, handle guest complaints and problems; offer first aid as needed, respond to and report guest accidents and injuries.
  
  

Job Requirements

• First shift - 10 hours, 8:00 a.m. - 6:00 p.m.
• Considered "Essential/Mandatory Staff" and required to work on adverse weather days, and during zoo emergencies.
• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
• The selected candidate must have and maintain North Carolina Emergency Medical Technician (EMT) certification. OR: the selected candidate must be able to obtain their EMT certification within one year of employment.
• Required to participate in an occupational health program due to contact with animal containment areas.
• Must have the agility and physical ability to regularly and safely: sit, bend, reach, stand, walk, lift and carry 30 lbs. (and up to 50 lbs.) occasionally with reasonable accommodation; endure extended outdoor field conditions at any time of the year; negotiate uneven outdoor terrain on foot; hear and respond to radio communication; and drive motor vehicles during the day and at night.
  
  

Learn about the NC ZOO: https://www.nczoo.org

Learn about employee perks/benefits: https://oshr.nc.gov/state-employee-resources/benefits

Knowledge, Skills And Abilities / Competencies

• To receive credit for your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.**
• Demonstrated working experience in standard safety and security practices common to a zoo, park, museum, large public facility or related customer service-oriented facility.
• Demonstrated experience with customer service practices including communicating general information to the public.
  
  

Management Preference

• Demonstrated experience to meet and deal with the public tactfully, courteously and effectively as well as consistently show a high-level of quality customer service skills.
• The ability to speak and understand Spanish.
• Current Emergency Medical Technician - Basic Certification (EMT-B)
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school or General Educational Development (GED) diploma;

OR

an equivalent combination of education and experience.

• Requires the ability to complete Emergency Medical Technician (EMT) training and meet re-certification standards as required.***
  
  

Supplemental and Contact Information

Division Information

The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina's citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world's wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.

Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history by expanding engagement with diverse individuals and communities.

Agency Description

The North Carolina Department of Natural and Cultural Resources (DNCR)takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov . We encourage you to apply to become a part of our team.

_____________________________________________________________________________________

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Process

Please watch our video here that walks you through each step of the application process.

Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Veteran’s and National Guard Preference

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

Sign On Bonus Eligibility

To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act.

NEOGOV Technical Assistance

If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.

Contact Information

N.C. Department of Natural and Cultural Resources

Division of Human Resources

Cami Bunting

4401 Zoo Parkway, Asheboro, NC 27205

Phone: [phone]

[e-mail]

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand that DNCR requires a complete description of work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (If you have not completed the application requirements, please return to your application to finish it before submitting.)

• Yes, I understand this requirement
  
  

02

If offered, are you willing to accept a salary within the posted recruitment range of $31,200 to $42,508?

• Yes
• No
  
  

03

Are you currently certified as an Emergency Medical Technician (EMT) in the State of North Carolina, or are you able to obtain certification within one year of employment?

• Yes
• No, but I am able to obtain EMT certification within one year of employment.
• No
  
  

04

How many years of working experience do you possess with identifying safety and security hazards?

• None
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 5 years
• 5 years but less than 7 years
• 7 years of more
  
  

05

This position requires regularly working weekends, holidays, and after normal work shifts. Are you able to meet this requirement?

• Yes
• No
  
  

06

These positions are considered "Essential/Mandatory Staff" and required to work on adverse weather days and during zoo emergencies. Are you able to work on adverse weather days and during zoo emergencies?

• Yes
• No
  
  

07

This Position Regularly Drives a State-owned Vehicle Which Requires a Valid Driver’s License Issued From Within The United States. Please Select Which Statement Applies To You

• I have a valid driver’s license issued from within the United States.
• I do not have a valid driver’s license issued from within the United States, but I am able to obtain one within 90 days of employment.
• I do not have a valid driver’s license issued from within the United States, and I will not be able to obtain one.
  
  

08

This position is required to participate in the North Carolina Zoo's occupational health program, receiving vaccinations and regular health screenings. Are you able to participate in this program, receiving vaccinations and regular health screening?

• Yes
• No
  
  

09

Do you have the agility and physical ability to regularly and safely: sit, bend, reach, stand, walk, lift and carry 30 lbs. (and up to 50 lbs. occasionally); endure extended outdoor field conditions at any time of the year; negotiate uneven outdoor terrain on foot; hear and respond to radio communication; and drive motor vehicles during the day and at night, with or without reasonable accommodation?

• Yes
• No
  
  

10

If you have graduated from a college or university, please list your major and degree type. If you do not have a degree, please type N/A.

11

How many years of experience do you have with customer service practices including communicating general information to the public?

• None
• Less than 1 year
• At least 1 year but less than 3 years
• At least 3 years but less than 5 years
• At least 5 years but less than 7 years
• 7 years or more
  
  

12

Where did you learn about this job opportunity?

• Career Fair
• Employee Referral
• Facebook
• Google
• Handshake
• Indeed
• JoinNC Website
• LinkedIn
• NC Tech
• NCWorks
• OSHR Website (Office of State Human Resources)
• GovernmentJobs.com
• Professional Association or Industry-specific job board
• Other
  
  

13

Have you been affected by federal funding reductions or by Hurricane Helene, and, if so, which of these?

• Yes- federal funding reductions
• Yes- Hurricane Helene
• No
• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

Referrals increase your chances of interviewing at State of North Carolina by 2x

Sign in to set job alerts for “Operational Specialist” roles.

Operations Coordinator - Cary, NC, 27511

Raleigh, NC $50,000.00-$60,000.00 1 day ago

Operations Associate, Brentwood Area, #617

CAMPO HUMAN RESOURCES AND OPERATIONS MANAGER

Park Operations Specialist - Durant and Horseshoe Farm Nature Preserves

Morrisville, NC $67,700.00-$115,100.00 4 days ago

Operations Associate (Part-Time) - North Hills

Operations Specialist - Driver - Raleigh, NC

Raleigh, NC $67,996.00-$132,593.00 5 days ago

Development Operations and Program Coordinator

Fall 2025 Internship- Golf Tournament Operations-FREE TRAVEL and HOUSING

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.