Discharge Planning Assistant (DCPA) - Care Coordination Division - 100%

University of Iowa; Iowa City (IA); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Hybrid work option

Health and dental insurance

Retirement contributions

Job summary

University of Iowa Health Care in Iowa City is seeking four Discharge Planning Assistants to join the Care Coordination team. You will support the discharge planning process and utilization management in a fast-paced environment, collaborating with inpatient units and the Emergency Department.

The role requires a Bachelor’s degree or equivalent, at least 6 months experience in health care, strong communication, and computer skills, with a hybrid work option within Iowa.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• At least 6 months experience in health care.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient with common computer software applications.

Responsibilities

• Provide direct support to all departments within the Care Coordination Division.
• Verify the presence of a Clinical Power of Attorney.
• Assist with discharge planning and utilization management documentation.
• Coordinate with Nurse Navigator and Social Worker to ensure timely discharge.
• Handle data entry in Indicia, EMR, Excel, and Outlook.
• Maintain patient confidentiality and comply with policies.

Skills

Communication skills

Computer skills

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

EPIC EMR

Job description

University of Iowa Health Care, Care Coordination Division - Utilization Management is seeking four (4) Discharge Planning Assistants (DCPAs) to serve as an active member of the Care Coordination team, working collaboratively with all areas within the Care Coordination Division. The Discharge Planning Assistant is responsible for performing administrative and operational functions needed in organizing the Care Coordination Division. This position will provide direct administrative support to the discharge planning process as well as utilization management functions. The Discharge Planning Assistant will work in a fast-paced, high-volume environment multitasking between telecommunication and web-based applications to deliver a high level of customer service in a timely manner. This position will work with in a variety of clinical areas including the Inpatient units and Emergency Department and other internal and external customers.

University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Position Responsibilities

• Provide direct support to all departments within the Care Coordination Division.
• Verify the presence of a Clinical Power of Attorney.
• Potentially distribute regulatory notices and completes all required documentation.
• Assist with securing patient resources as requested.
• Assist with post-acute referral and monitors status, reaching out for screening determinations as necessary.
• Support the care coordination discharge functions by submitting payor authorization and required medical record documentation to insurance providers and third-party vendors.
• Assist in obtaining information for VNA agencies, DME vendors, rehabilitation facilities, etc.
• Collaborate on requests for facilitation of the discharge plan with the Nurse Navigator or Social Worker to ensure timely progression of inpatient to discharge at the next level of care.
• Demonstrate thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Indicia, EMR, Excel, and Outlook
• Collect/input data or information in appropriate databases as indicated by the Care Coordination leadership.
• Independently identify and communicate any problems or issues that affect departmental goals and outcomes.
• Perform basic administrative tasks related to the job as required by the Care Coordination Division to maintain accurate records and to ensure worker accountability/productivity.
• Maintain a highly acceptable level of professional conduct and respect for medical staff, coworkers, and hospital staff to foster a desirable image for the institution.
• Maintain compliance with all hospital/departmental policies/procedures assigned by the department manager, including work hours, scheduling, and other criteria for the expected daily operations of the department.
• Maintain strict confidentiality in dealing with all patient-related activities and other sensitive physician and/or hospital issues by strictly adhering to hospital confidentiality of information policies.
• Acknowledge budgetary constraints in department operations and strives to perform duties cost-effectively and efficiently.
• Demonstrates ability to prioritize multiple work assignments to accomplish the assigned workload.
• Performs other duties as may be assigned to ensure that departmental objectives are fulfilled.

Benefits Highlights

• Regular salaried position located in Iowa City, IA
• Fringe benefits package including paid vacation, sick leave, health and dental insurance, optional life and short term/long term disability insurance options, and generous employer contributions into retirement plans
• This position is eligible for hybrid/remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Required Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience.
• A minimum of 6 months experience in health care.
• Excellent written, verbal, and interpersonal communication skills.
• Must be proficient in computer software applications.

Desired Qualifications

• Knowledge and understanding of medical terminology.
• Knowledge of Post-Acute community resources.
• Strong organizational and prioritization skills
• Experience working with EPIC.

Percent of Time: 100%

Schedule: Monday through Friday from 8:00 AM - 4:30 PM.

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Additional Information

• Classification Title: Clinic Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 43,240

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Contact Information

• Organization: Healthcare
• Contact Name: Maggie Kusiak
• Contact Email: [e-mail]

For additional questions, please contact Maggie Kusiak at [e-mail].