Discharge Care Coordinator – TOC Case Management

MedPOINT Management; Los Angeles (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

MedPOINT Management is seeking a TOC Case Management Coordinator to coordinate care for members recently discharged from one acute setting to another under the supervision of the Lead Case Management Coordinator.

Responsibilities include opening/closing cases, reviewing authorizations, uploading documents, and distributing tasks to the Case Management Team. You will ensure timely engagement with members and maintain system trackers to prevent readmissions.

Qualifications

• High school graduate or GED equivalent.
• Minimum of two years’ experience in a call center environment; health plan or medical group call center experience preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Open and close cases accurately and in a timely manner.
• Review authorizations and insert TOC notes into member files.
• Upload and document relevant materials (TOC Packet, History & Physical, Progress Notes, etc.).
• Distribute cases to the Case Manager via email.
• Update condition codes in AccessPoint.
• Contact members within 72 hours post discharge to engage.
• Coordinate care with medical network and arrange post-discharge appointments.
• Maintain CM Tracker and distribute cases to the team for follow-up.
• Respond to emails within 24 hours and attend mandatory trainings.

Skills

Data Literacy

Critical Thinking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MedPOINT Management is seeking a TOC Case Management Coordinator to coordinate care for members recently discharged from one acute setting to another under the supervision of the Lead Case Management Coordinator.

Responsibilities include opening/closing cases, reviewing authorizations, uploading documents, and distributing tasks to the Case Management Team. You will ensure timely engagement with members and maintain system trackers to prevent readmissions.