Disbursement Associate

Doma Technology LLC; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Family Bonding Leave

Medical, dental, vision benefits

Health Savings Account (HSA)

401(k) with company match

Short-Term and Long-Term Disability

Supplemental Life and AD&D Insurance

Critical Illness, Injury and Hospital Insurance

Job summary

Doma Technology LLC is seeking a full-time Associate, Disbursement in Seattle, Washington. The role includes managing settlement funds and ensuring accuracy prior to disbursement, while providing exceptional customer service.

The ideal candidate has at least 1 year of title and escrow disbursement experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include paid time off, medical coverage, and a 401(k) with company match.

Qualifications

• 1+ years of title & escrow disbursement experience with demonstrated success.
• Extreme attention to detail and organizational skills.
• Open minded to process changes, continuous updates, and enhancements.

Responsibilities

• Receive and escalate complicated incoming balanced settlement funds.
• Ensure timely disbursement of outgoing settlement funds per instructions.
• Communicate status of checks and refunds with lenders.

Skills

Communication skills (phone, email, face-to-face, remote)

Attention to detail

Customer service experience

Ability to multi-task

Proactive attitude

Tools

ResWare

Job description

Job Summary

The Associate, Disbursement will be responsible for executing their assigned roles and functions with timeliness, expert accuracy, and precision for all standard workflows on standard files. They are able to identify more complex files for escalation to senior team members, and are still learning how to complete those more complex files. They can assist more junior team members on basic workflow responsibilities. They will proactively meet customer needs and provide a delightful closing experience. They exhibit the company values and will collaborate with their Operations Manager to create an efficient, enjoyable work environment.

This is a full‑time contract position, with no end date.

Role Description

• Receipt of incoming balanced settlement funds, escalating more complicated ones to senior team members
• Disburse all on‑time outgoing settlement funds in accordance with Closing Instructions and fully executed Closing Disclosure
• Review all funds for accuracy prior to disbursement, including dollar amount, payee information, wire information and payment address
• Communicate internally and with lender on follow‑up of returned checks and checks on hold
• Communicate with lender on refund reviews
• Communicate internally to ensure on‑time disbursements

Job Requirements

• Has 1+ year(s) of title & escrow disbursement experience with demonstrated success
• Excellent phone, email, face‑to‑face and remote communication skills
• Ability to multi‑task and focus as required and to be proactive
• Ability to thrive in a fast‑paced, metrics‑driven work environment
• Extreme attention to detail and organizational skills; knowledge of title insurance, regulatory guidelines, and legal documents is a plus
• Open minded to process changes, continuous system updates and enhancements
• Proven customer service experience
• Have a driven, positive attitude and ability to work as a team player
• Proficient in using various computer programs and ability to navigate educational company provided resources
• Bonus: Experience processing files in ResWare
• Bonus: Possession of individual title and/or escrow licenses

Benefits

• Work/Life Balance – we encourage taking Paid Time Off (PTO)
• 12 weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Medical, dental, and vision benefits options that begin the month following your first day of employment
• Health Savings Account (HSA)
• 401(k) with company match program
• Short‑Term and Long‑Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.