Disaster Restoration Technician

ServiceMaster by Rice; Ames (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

ServiceMaster by Rice in Ames, IA seeks a Technician to provide emergency restoration services for residential and commercial sites, focusing on water and fire restoration, mold remediation, and carpet cleaning. The technician will perform assigned projects promptly and deliver excellent customer service with a strong work ethic.

This role is available as full-time or part-time, paid hourly with overtime eligibility. Training and safety compliance are emphasized for ongoing certifications.

Qualifications

• Knowledge of water and fire restoration, mold remediation, and carpet cleaning techniques.
• Certifications in these areas are preferred.

Responsibilities

• Restoration/remediation and cleaning as directed by Crew Chief/Manager.
• Perform water extraction, content pack-out, and debris disposal.
• Set up and monitor air movers/dehumidifiers to control moisture.
• Maintain equipment, supplies, and tools in proper condition.
• Communicate project status to customer and escalate issues as needed.

Skills

Water restoration

Fire restoration

Mold remediation

Carpet cleaning

Job description

Location: Ames, IA

Job Id:103

# of Openings:1

Title: Technician
Project Assignments, reports to: Crew Chief or Area Manager
Reports to: General Manager or Area manager
Status: Full-time or Part-time/Non-exempt
(paid hourly; eligible for overtime)

Job Summary

Provides emergency and disaster restoration/recovery services in residential and commercial customer sites. The Technician will often specialize in one or more areas of water and/or fire restoration, mold remediation, or carpet cleaning. Accomplishes projects as assigned in a timely manner.Extends excellent customer service on all projects. Strong work ethic.

Essential Duties

• Restoration/Remediation and Cleaning
• Performs water/fire/smoke restoration, mold remediation, cleaning of personal property, carpet cleaning, and general cleaning as directed by Crew Chief/Manager.
• Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
• Taking inventory of personal property received, cleaned, and returned to customer site.
• Maybe assigned as a designated driver of company vehicles.
• Adheres to all safety rules and precautions to ensure employee and customer safety.
• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Maintains communication and provides project status to customer throughout the project.
• Escalates unresolved customer issues/problems or property damage to their Supervisor for resolution.

Teamwork and Behavior

• Accomplishes duties and tasks as requested to complete the project. Volunteers for duties to assist co-workers in completing the project.
• Effectively communicates with co-workers, management, and owners.
• Treats all employees with respect.
• Processes timecards, Daily Time Logs, and other job related reports accurately and on-time.
• Punctual to work and project assignments.
• Designated Technicians take overnight and weekend "on call" shift one week per month and respond to emergencies in timely manner.
• Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
• Complies with all ServiceMaster by Rice policies and procedures.

Training

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands the use of cleaning products and equipment required to complete a project.
• Completes training as requested to learn new knowledge and skills.
• Implements new training in work projects successfully.

Knowledge, Skills, and Abilities

• Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is