Disaster Restoration Technician

A.J.S. of Des Moines, Inc.; Hiawatha (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

ServiceMaster by Rice in Clive seeks a Technician to provide emergency restoration at residential and commercial sites. You will specialize in water and/or fire restoration, mold remediation, or carpet cleaning, completing projects on time with strong customer service.

This role is physically demanding, may require on-call shifts, and requires a valid driver’s license along with strict adherence to safety and company policies.

Qualifications

• Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques; certifications a plus.
• Excellent communication and organizational skills.
• Basic understanding of Excel to enter inventory data.
• Ability to sketch physical space, take measurements, and calculate billable charges.
• Valid driver’s license.

Responsibilities

• Perform restoration, remediation and cleaning on residential and commercial projects as assigned.
• Carry out water/fire/smoke restoration, mold remediation, cleaning of personal property, carpet cleaning and general cleaning.
• Set up and monitor equipment (air movers/dehumidifiers) and track water losses.
• Maintain and return all equipment and supplies after job completion.
• Take inventory and assist with project documentation; may serve as designated driver.
• Adhere to safety rules and company policies; communicate with customer and supervisor.
• Meet or exceed customer expectations and provide project status updates.

Skills

Water and fire restoration

Mold remediation

Carpet cleaning

Communication

Organization

Sketching/measuring

Driver’s license

Tools

Excel

Job description

Title: Technician

Project Assignments, reports to: Crew Chief or Area Manager

Reports to: General Manager or Area Manager

Status: Full-time or Part-time/Non-exempt (paid hourly; eligible for overtime)

Job Summary

Provides emergency and disaster restoration/recovery services in residential and commercial customer sites. The Technician will often specialize in one or more areas of water and/or fire restoration, mold remediation, or carpet cleaning. Accomplishes projects as assigned in a timely manner. Extends excellent customer service on all projects. Strong work ethic.

Essential Duties

• Restoration/Remediation and Cleaning
• Performs water/fire/smoke restoration, mold remediation, cleaning of personal property, carpet cleaning, and general cleaning as directed by Crew Chief/Manager.
• Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
• Taking inventory of personal property received, cleaned, and returned to customer site.
• Maybe assigned as a designated driver of company vehicles.
• Adheres to all safety rules and precautions to ensure employee and customer safety.
• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Maintains communication and provides project status to customer throughout the project.
• Escalates unresolved customer issues/problems or property damage to their Supervisor for resolution.

Teamwork and Behavior

• Accomplishes duties and tasks as requested to complete the project. Volunteers for duties to assist co-workers in completing the project.
• Effectively communicates with co-workers, management, and owners.
• Treats all employees with respect.
• Processes timecards, Daily Time Logs, and other job related reports accurately and on-time.
• Punctual to work and project assignments.
• Designated Technicians take overnight and weekend “on call” shift one week per month and respond to emergencies in timely manner.
• Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
• Complies with all ServiceMaster by Rice policies and procedures.

Training

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands the use of cleaning products and equipment required to complete a project.
• Completes training as requested to learn new knowledge and skills.
• Implements new training in work projects successfully.

Knowledge, Skills, and Abilities

• Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
• Excellent communication and organizational skills.
• Basic understanding of Excel to enter inventory data.
• Ability to sketch physical space, take measurements, and calculate billable charges.
• Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations.
• Commitment to personal and professional development.
• Valid driver’s license.

Physical Demands

• This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and the Clive human resources coordinator.
• Ability to lift, carry, push, and pull 50 pounds
• Ability to stand at heights of 12 feet on ladders or scaffolding
• Ability to climb stairs
• Be able to stand on your feet on concrete surfaces throughout the day

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources coordinator.