Disaster Restoration Project Manager

ServiceMaster Restore; Abilene (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

401(k)

Year-end bonus

Job summary

ServiceMaster by A-Town Hi-Tech is seeking a motivated Disaster Restoration Project Manager to lead restoration and reconstruction projects from loss to completion. You will combine project management, customer service, estimating, and team leadership to deliver safe, efficient projects with exceptional customer experience.

The role requires coordinating teams, tracking budgets, and communicating progress to customers, adjusters, and partners.

Qualifications

• High school diploma or equivalent.
• Valid driver''s license with an acceptable driving record.
• Strong leadership, organizational, and communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Experience with estimating software or willingness to become proficient.

Responsibilities

• Manage residential and commercial restoration projects from initiation through completion.
• Develop project scopes, schedules, budgets, and production plans.
• Coordinate technicians, subcontractors, vendors, and internal resources.
• Monitor project progress, quality, safety, and profitability.
• Conduct regular site visits and project inspections.
• Ensure projects are completed on time, within budget, and to company standards.
• Inspect damaged properties and develop restoration scopes.
• Prepare estimates using Xactimate and related software.
• Work with insurance adjusters and carriers.
• Manage supplements and revisions as conditions change.
• Review project costs and maintain financial accountability.

Skills

Leadership

Organization

Communication

Customer service

Relationship-building

Problem-solving

Decision-making

Estimating software

Education

High school diploma or equivalent

Tools

Xactimate

Estimating software

Job description

Disaster Restoration Project Manager

Lead Projects. Serve Customers. Build Something Meaningful.

ServiceMaster by A-Town Hi-Tech is the largest and fastest-growing restoration company in West Texas. We help homeowners and businesses recover after water, fire, smoke, mold, and storm damage by delivering exceptional restoration and reconstruction services when they need them most.

We are seeking a motivated and results-driven Disaster Restoration Project Manager to lead restoration and reconstruction projects from initial loss through final completion. This role combines project management, customer service, estimating, team leadership, and business development to ensure every project is completed safely, efficiently, and with an exceptional customer experience.

If you thrive in a fast-paced environment, enjoy solving problems, and want to make a real difference while building a rewarding career, we want to hear from you.

Why Join Our Team?

Lead residential and commercial restoration projects from start to finish

Join the largest and fastest-growing restoration company in West Texas

Work with an experienced team committed to your success

Opportunities for professional development and industry certifications

Build meaningful relationships with customers, insurance professionals, and community partners

Make a direct impact helping families and businesses recover after property damage

Benefits include PTO, paid holidays, health insurance, 401(k), and potential year-end bonus

What You'll Do

Project Management & Leadership

• Manage residential and commercial restoration and reconstruction projects from initiation through completion
• Develop project scopes, schedules, budgets, and production plans
• Coordinate technicians, subcontractors, vendors, and internal resources
• Monitor project progress, quality, safety, and profitability
• Conduct regular site visits and project inspections
• Ensure projects are completed on time, within budget, and according to company standards

Estimating & Insurance Coordination

• Inspect damaged properties and develop accurate restoration and reconstruction scopes
• Prepare estimates using Xactimate and related software platforms
• Work directly with insurance adjusters, carriers, and third-party administrators
• Manage supplements and scope revisions as project conditions change
• Review project costs and maintain financial accountability throughout the project lifecycle

Customer Experience

• Serve as the primary point of contact for customers throughout the project
• Educate customers on the restoration and reconstruction process
• Provide consistent communication, project updates, and expectation management
• Resolve concerns quickly and professionally
• Deliver an exceptional customer experience from first contact through project completion

Business Development & Relationship Building

• Develop and maintain strong relationships with adjusters, agents, property managers, and referral partners
• Represent the company professionally in the community and industry
• Support business growth through exceptional service and relationship management

Documentation & Quality Assurance

• Maintain accurate project documentation, photos, job notes, and records
• Ensure compliance with company procedures, safety standards, and industry best practices
• Conduct quality assurance inspections and final project walk-throughs
• Assist with collections, project closeout, and customer satisfaction follow-up

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• Valid driver's license with an acceptable driving record
• Strong leadership, organizational, and communication skills
• Excellent customer service and relationship-building abilities
• Ability to manage multiple projects simultaneously
• Strong problem-solving and decision-making skills
• Comfortable working in a fast-paced, deadline-driven environment
• Experience with estimating software or willingness to become proficient

Preferred Qualifications

• Restoration, reconstruction, construction, or insurance industry experience
• Xactimate experience
• IICRC certifications
• Project management or field leadership experience
• Bilingual (English/Spanish)

What Makes You Successful

• Customer-focused and service-driven
• Strong communicator and relationship builder
• Results-oriented with a sense of urgency
• Organized and detail-oriented
• Self-motivated and accountable
• Adaptable in changing environments
• Team player who leads by example

Work Environment

This position includes a combination of field, office, and customer-facing responsibilities. Frequent travel to residential and commercial job sites is required. Candidates must be comfortable working in active construction environments, damaged structures, and varying weather conditions while utilizing appropriate safety equipment and PPE.

Build a Career With Purpose

At ServiceMaster by A-Town Hi-Tech, you'll do more than manage projects—you'll help people rebuild their homes, businesses, and lives after unexpected disasters. If you're ready to lead, grow, and make an impact, we'd love to hear from you.

Location:

Abilene: 305 S. Pioneer Dr, Abilene, TX 79605

Midland: 9 E. Industrial Loop, Midland, TX 79701

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.