Disaster Restoration Claims Coordinator

ServiceMaster Elite Cleaning Services; Metairie (LA); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Resumo da oferta

ServiceMaster Clean is seeking a Disaster Restoration Coordinator to manage water, fire, and mold remediation claims from notice to completion. The role requires close collaboration with Operations and emphasizes timely data entry, documentation, and adherence to program SLAs.

The coordinator will track progress in DASH and other platforms, organize photos, estimates, and reports, and coordinate billing and client communication.

Qualificações

• High school diploma or GED required
• Bachelor’s degree or relevant work experience preferred
• IICRC Certifications preferred but not required: WTR, ASD
• Strong computer skills: Microsoft Office, CRM systems, and restoration industry platforms
• Exceptional customer service and communication skills
• Strong organizational, time management, and problem-solving abilities
• Reliable, adaptable, and able to work in a fast-paced, multitasking environment
• Experience in claims processing, compliance tracking, or a similar role is a plus

Responsabilidades

• Manage claims from First Notice of Loss through completion, ensuring timely and accurate data entry in CRM systems
• Review and complete daily compliance tasks, ensuring all job milestones and SLA requirements are met
• Monitor job progression in systems such as DASH to ensure alignment with program timelines and expectations
• Upload and organize documentation (e.g., photos, estimates, reports) in real-time and ensure missing data is followed up and updated promptly
• Accept and set up jobs for both program work and non-program work (Self-Pay and Commercial)
• Utilize and maintain compliance across platforms including CoreLogic, Cotality, DASH
• Mitigate (formerly MICA)
• XactAnalysis / Xactimate
• DocuSketch
• Assist in preparing or reviewing job estimates to ensure accuracy and completeness
• Coordinate billing, document collection, and payment processing for mitigation claims
• Communicate and coordinate customer and adjuster concerns, document complaints, and follow-up to ensure timely resolution
• Maintain proactive and professional communication with customers through Client Care Calls
• Enter detailed daily notes and escalate delays or concerns to the department managers
• Collaborate with Estimators and Project Managers on estimate development as needed

Conhecimentos

Customer service

Communication

Organizational skills

Time management

Problem-solving

Multitasking

Formação académica

High school diploma or GED

Bachelor’s degree or relevant work experience preferred

IICRC WTR

IICRC ASD

Ferramentas

Microsoft Office

CRM systems

DASH

CoreLogic

Cotality

XactAnalysis

Xactimate

DocuSketch

Descrição da oferta de emprego

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success.

Job Skills / Requirements

Position Overview

As the hub of all water, fire and mold remediation claims activity, the Disaster Restoration Coordinator is responsible for direct communication with customers, ongoing follow-up and assisting with service complaints. This role ensures that required cycle times and insurance program Service Level Agreements (SLAs) are consistently met.

The coordinator works closely with the Operations team to ensure that all documentation, estimates, and procedures align with program guidelines. Success in this role requires tenacity, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage claims from First Notice of Loss through completion, ensuring timely and accurate data entry in CRM systems
• Review and complete daily compliance tasks, ensuring all job milestones and SLA requirements are met
• Monitor job progression in systems such as DASH to ensure alignment with program timelines and expectations
• Upload and organize documentation (e.g., photos, estimates, reports) in real-time and ensure missing data is followed up and updated promptly
• Accept and set up jobs for both program work and non-program work (Self-Pay and Commercial)
• Utilize and maintain compliance across platforms including:
• CoreLogic /Cotality/DASH
• Mitigate (formerly MICA)
• XactAnalysis / Xactimate
• DocuSketch
• Assist in preparing or reviewing job estimates to ensure accuracy and completeness
• Coordinate billing, document collection, and payment processing for mitigation claims
• Communicate and coordinate customer and adjuster concerns, document complaints, and follow-up to ensure timely resolution
• Maintain proactive and professional communication with customers through Client Care Calls
• Enter detailed daily notes and escalate delays or concerns to the department managers
• Collaborate with Estimators and Project Managers on estimate development as needed

Requirements

• High school diploma or GED required
• Bachelor’s degree or relevant work experience preferred
• IICRC Certifications preferred but not required: WTR, ASD
• Strong computer skills: proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint), CRM systems, and restoration industry platforms
• Exceptional customer service and communication skills
• Strong organizational, time management, and problem-solving abilities
• Reliable, adaptable, and able to work in a fast-paced, multitasking environment
• Experience in claims processing, compliance tracking, or a similar role is a plus

Education Requirements (All)

High School Diploma or Equivalent

Additional Information / Benefits

Minimum Age 18+ years oldEEO/M/F/D/VDrug Free Workplace

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays