Disaster Recovery Case Manager: Long-Term Support Lead

The Salvation Army Southern California; Honolulu (HI); On-site; USD 52,000 - 72,000; Full time

Job summary

The Salvation Army Disaster Recovery Case Manager provides long-term case management for individuals and families affected by disasters, including an initial rapid response and ongoing follow-up. Under supervision, you assess needs, coordinate services, and guide recovery plans, often traveling to address client needs.

You will use WellSky to document progress and connect clients to resources while supporting their spiritual growth.

Qualifications

• Bachelor’s degree with one year of related work experience; MSW preferred.
• Experience with emergency assistance, crisis management, or case coordination.
• Strong communication and ability to work with diverse cultures.
• Leadership and organizational skills; commitment to TSA mission.
• Knowledge of TSA and government resources; valid driver's license.

Responsibilities

• Provide long-term disaster recovery case management for individuals and families.
• Assess needs, determine eligibility, and document using Pathway of Hope.
• Develop recovery plans and monitor progress with clients.
• Enter client data into WellSky accurately and timely.
• Provide information and referrals to disaster and non-disaster resources.
• Liaise between clients, TSA, and other agencies; support spiritual growth.
• Record financial assistance and prepare reports with program leadership.
• Attend meetings, trainings, and committees as assigned.
• Build positive relations with Salvation Army representatives and volunteers.
• Maintain confidentiality and uphold ethical standards.

Skills

Communication skills

Cross-cultural work

Organizational skills

Team collaboration

Time management

Education

Bachelor’s degree + 1 year experience

MSW preferred

Tools

Microsoft Office

Google Sheets

JotForm

WellSky

Job description

Department: DHQ Program Department

Supervisor: Community Assistance Center Program Services Director

Position Title: Disaster Recovery Case Manager

FLSA Status: Non-Exempt, Full-Time Employee

Date: April 13, 2026

JOB SUMMARY: Under the general supervision of the Community Assistance Center Program Services Director (PSD), the Disaster Recovery Case Manager (DRCM) provides long-term case management for identified individuals and families in accordance with The Salvation Army (TSA) disaster recovery services. These services include an initial rapid response to clients, followed by regular follow-up contacts. This may involve local travel to address clients' material needs, collaboratively establish recovery goals and plans, inform clients about new resources, and help resolve any system barriers. The DRCM will provide referrals to other disaster and non-disaster services, implement the Pathway of Hope approach when appropriate, and provide ongoing, long-term strengths-based case management for interested and qualifying households.

Essential Qualifications

• Bachelor’s degree with one year of related work experience. A combination of training and experience will be considered. (MSW is preferred.)
• Experience working with specialized populations for emergency assistance, crisis management, care or case coordination, emergency disaster services, houseless, ALICE
  
  

population, offenders, and seniors.

• Must have strong communication skills and an ability to work with diverse cultures.
• Strong leadership style and organizational skills required.
• Commitment to carry out The Salvation Army mission is essential.
• Knowledge of The Salvation Army and Government, State and community resources is helpful.
• Must have personal vehicle and valid Driver’s License
  
  

Knowledge, Skills, And Abilities

• Valid driver’s license
• Prioritize multiple work tasks to meet tight deadlines
• Excellent organizational skills
• Proficient in related technology including Microsoft Office, Google Sheets and JotForm
• Able to work on short-term and long-term projects with competing deadlines
• Knowledge of the unique issues of homelessness, poverty, and disaster services
• Ability to work with diverse populations in a trauma-informed, sensitive and nonjudgmental manner.
• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing.
• Ability to read, write, speak, and understand English.
• Ability to develop rapport, trust, and confidence in client relationships.
• Ability to work independently and as part of a team.
• Ability to work well under deadlines and in a fast-paced environment.
  
  

Essential Functions

• Provide recovery case management services to individuals and families impacted by a natural disaster, temporarily residing in community settings, including motels, shared homes, and other housing situations.
• Determine eligibility and assess client disaster-related needs utilizing The Salvation Army Pathway of Hope and disaster case management program criteria, complete
  
  

disaster intake form(s) and records, provide disaster-related financial assistance, and record disaster-related services according to prescribed unit guidelines, including regular updates to case files, any coordinated network management information system, and other documentation mechanisms.

• Implement long-term case management planning services, which will include individualized recovery plans leading to the elimination of disaster-related needs, setting
  
  

mutually agreeable recovery goals, and regularly monitoring client progress using the Pathway of Hope approach to identify action steps completed, barriers encountered, and outcomes achieved.

• Input client and client-related information (including case notes) into The Salvation Army WellSky social service database. Information will be entered in a timely manner and with accuracy.
• Provide disaster and non-disaster information and referral services; assist clients in understanding the resources available to them; refer clients to resources; facilitate clients' access to the needed resources; and track their participation in these services.
• Assist as a liaison between clients, The Salvation Army, and other agencies when necessary.
• Support client’s spiritual growth by connecting them to pastoral care representative for pastoral care.
• Record direct financial assistance provided to clients. Produce timely and accurate statistical data and reports, in collaboration with the Community Assistance Center
  
  

Program Services Director and Director of the Community Assistance Center.

• Participate in management team meetings, case consultations, and in-service training sessions as well as any other special work groups or program committees as assigned by the Director of the Community Assistance Center.
• Develop and maintain positive working relations with Salvation Army representatives, volunteers, and agencies providing services to clients.
• Maintain confidentiality, comply with and uphold proper client boundaries, adhere to TSA Social Service Code of Ethics, and comply with Protecting the Mission Guidelines.
• Other duties as assigned by the Community Assistance Center Program Services Director and Director of the Community Assistance Center.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran