Disaster Case Manager
The Salvation Army USA Western Territory
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Benefits offered by this job
Job summary
Qualifications
- Previous disaster experience a plus.
- Knowledge of the State of Washington and/or County support resources.
- Ability to work with diverse populations.
Responsibilities
- Conduct thorough needs assessments with disaster survivors.
- Develop and implement recovery plans for families.
- Provide crisis intervention and extensive case management.
Skills
Education
Tools
Job description
Description (Department, title, reporting structure, and status may vary by location):
DEPARTMENT: Emergency Disaster Services
POSITION TITLE: Disaster Case Manager
REPORTS TO: Cascade Emergency Disaster Services Director
STATUS: TEMPORARY, FULL-TIME / PART-TIME; NON-EXEMPT
PAY: $24/hour
Location: This role reports to Divisional Headquarters, with candidates sought in Snohomish County, Pierce County, and Skagit County.
Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!
The Salvation Army is an equal opportunity employer.
This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.
Status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.
Case management services are needed in various areas within the State of Washington.
- Conducts thorough needs assessment and develops a recovery plan to address identified disaster related unmet needs.
- Provide relevant information and effective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan.
- Develops a relationship with client families to provide the best advocacy and direction for these families to ensure their reaching self-sufficiency.
- Assist the survivor to determine the best course of action for both short- and long-term recovery.
- Develops, implements and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
- Provide extensive and intensive case management and follow-up services.
- Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, reconstruction and other needs as presented by client.
- Utilize knowledge of resources available at all levels of government (federal, state, and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
- Mobilizes resources to achieve desired outcomes in accordance with service plan goals.
- Maintain timely input and upkeep of client records.
- Conduct home visits, as necessary.
- Advocate and interact with other service providers on behalf of participants.
- Ensure complete case files and present case files to Case Management Supervisor for review.
- Maintain current and accurate documentation of services provided to clients.
- Identify and connect disaster survivors to resources on the local, state, and federal level.
- Assist clients in applying for and receiving public and private benefits.
- Network with Long Term Recovery group and the community to provide referrals and resources to participants.
- Act as a liaison to internal programs, external collaborations, and funding entities.
- Represent The Salvation Army and its programs at meetings and events in a respectful and positive manner.
- Attend meetings and events as required by the Disaster Services Director.
- Comply with Salvation Army procedural requirements, including those set forth in the Employee Handbook, and all safety-related manuals.
- Perform other work-related duties as assigned.
- Bachelor's degree or at least three years of relevant social services case management experience in the social services field.
- Previous disaster experience a plus.
- Preferably candidate will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.
- Bilingual Spanish/English
- Knowledge of social service delivery systems
- Knowledge of the State of Washington and / or County support resources
- Ability to work with diverse populations and apply cultural competency skills.
- Good organizational time-management and communication skills
- Ability to work well independently as well as part of a team.
- Detail oriented
- Self-motivated and able to work effectively and efficiently with a minimum of supervision.
- Flexible
- Team player
- Excellent telephone skills
- Ability to work in a fast-paced environment and maintain poise under pressure
- Customer service mindset
- Strong written and verbal communication with staff, clients, and the public
- Excellent interpersonal skills and ability to work with a diverse population
- Cooperation with Salvation Army policies and procedures
- Willingness to follow policies as required by Salvation Army headquarters and administration
- Proficient in typing, organizing, and filing
- Working knowledge of budgeting and general business protocols
- Must have a valid State of Washington driver’s license, be at least 21 years of age, and pass Salvation Army MVR check and in-house driving test
- Must complete and adhere to Protecting the Mission requirements and guidelines protecting minors and vulnerable adults, including the ability to pass a criminal background check
- Ability and willingness to keep information confidential
- Knowledge of Microsoft Office with emphasis on Word and Excel; familiarity with Access, PowerPoint, and Publisher is helpful
- Experience with email software; Lotus Notes is helpful
- Working knowledge of integrated database applications and ability to learn new software with basic training
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist
- Ability to grasp, push, pull objects such as files and drawers
- Ability to operate and communicate over a telephone
- Ability to operate a desktop or notebook computer
- Ability to lift up to 40 lbs
- Ability to access and produce information from a computer
- Ability to understand written information
- Ability to operate a motor vehicle
- Ability to perform janitorial tasks as needed
The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. The Salvation Army reserves the right to reassign, review the job and has the right to add to, revise, or delete information in this description based on the organization's needs or when circumstances change.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.
Health Insurance: Low bi-weekly premiums for employee coverage and related details. Voluntary +1 and +family coverage available. Dental insurance offered. Insurance details are provided by benefits.
Retirement Plans: Employer-funded Money Purchase Pension Plan and 403(b) options
Parental Leave: One week of paid leave for births, adoptions, and foster placements
Sick Leave: 12 days annually, eligible after 3 months
Paid Vacation: 2 weeks annually for non-exempt; 4 weeks for exempt positions
Paid Holidays: 13 holidays + 1 floating holiday per year
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
For further information, please review the Know Your Rights notice from the Department of Labor.
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