Disaster Claims & Billing Coordinator

SERVPRO of Columbia, Montour & Sullivan Counties

Perkasie (Bucks County)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

SERVPRO of Columbia, Montour & Sullivan Counties is seeking a proactive Job File Coordinator to support our franchise team. You will manage job files, coordinate communications, and help ensure accurate estimates and timely closes.

The ideal candidate has strong phone presence, detail orientation, and the ability to multitask in a fast-paced office. We offer growth opportunities, comprehensive benefits, and a stable, customer-focused work environment.

Qualifications

2+ year(s) administrative or office-related experience.
Experience with writing estimates, job file processes, and quality assurance a plus.
Experience in service industry environment a plus.
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
Polite, confident, and excellent customer service skills, including listening and questioning skills.
Ability to multitask and stay organized in a fast-paced office environment.

Responsibilities

Monitor job file status.
Maintain job file WIPs.
Monitor and ensure client requirements are followed.
Review and validate initial field documentation.
Create preliminary estimate.
Daily job file coordination and communication.
Maintain internal and external communications.
Prepare job file reports.
Complete and review job file documentation for final upload and the audit process.
Perform job close-out.
Assist other departments, as needed.
Manage crew scheduling.
After-hours on call phone rotation participation.