Disability & Voluntary Benefits Claims Ops Leader

Prudential Financial; Newark (NJ); Hybrid; USD 190,000 - 286,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Wellness Programs

Education Benefits

Discretionary Incentives

Job summary

Prudential Financial is seeking an experienced Head of Disability & Voluntary Benefits Claims Operations to oversee claims strategy and performance. This role invites diverse candidates, including those open to remote or hybrid work across the U.S.

The successful candidate will drive operational excellence, manage a geographically dispersed team, and ensure compliance with regulations. Strong leadership and a deep understanding of claims administration are essential for this vital role in

Qualifications

• 15+ years of leadership in disability, absence management, or group insurance claims.
• Experience leading large multi-site operations with complex organizational scope.
• Proven success in driving operational excellence and transformation initiatives.
• Deep knowledge of disability and voluntary benefits products and regulations.
• Executive experience collaborating across business functions.

Responsibilities

• Lead Disability and Voluntary Benefits Claims operations for high-quality service.
• Drive performance in customer experience, productivity, and financial measures.
• Collaborate with cross-functional teams to achieve strategic objectives.
• Implement modernization efforts through technology and automation.
• Ensure compliance with regulatory and legal requirements.
• Develop workforce strategies to build a high-performing organization.
• Lead and develop senior leaders across diverse teams.
• Represent claims organization with stakeholders.

Skills

Leadership Experience

Claims Administration

Operational Excellence

Regulatory Compliance

Team Development

Process Improvement

Education

Bachelor's Degree

Advanced Degree/Industry Designations

Job description

Prudential Financial is seeking an experienced Head of Disability & Voluntary Benefits Claims Operations to oversee claims strategy and performance. This role invites diverse candidates, including those open to remote or hybrid work across the U.S.

The successful candidate will drive operational excellence, manage a geographically dispersed team, and ensure compliance with regulations. Strong leadership and a deep understanding of claims administration are essential for this vital role in