Disability Support Technician

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid telework potential

Job summary

The Alaska Disability Determination Services (DDS) in Anchorage seeks a Disability Support Technician to apply SSA rules and review medical evidence on disability applications. You will determine what medical and vocational information is needed for decisions and develop claims processing tasks under supervision.

The role emphasizes accuracy, teamwork, and ongoing learning, with potential for hybrid telework after probation and strong performance, while meeting weekly productivity and quality

Qualifications

• Computer skills, databases, and automated systems experience.
• Customer service focus to assess needs and provide information or assistance.
• Interpersonal skills, courtesy, sensitivity and respect for others.
• Knowledge of standards or guidelines applicable to the job.

Responsibilities

• Apply SSA rules to medical information on disability applications.
• Determine what medical and vocational evidence is needed for decisions.
• Review claims to decide eligibility for further review based on SSA directives.
• Develop disability claims processing tasks under supervisor guidance.
• Provide back-up support for administrative staff as needed.

Skills

Computer Skills

Customer Service

Interpersonal Skills

Standards

Education

Postsecondary education or equivalent experience including clerical/medical fields

Job description

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

RECRUITMENT EXTENSION NOTICE

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for two

Disability Support Technicians located in Anchorage!

No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 13.

What You Will Be Doing:

As a Disability Support Technician, you will:

• Apply Social Security rules and regulations to obtain medical information on applications for disability benefits.
• Focus heavily on determining what medical and vocational evidence is needed for a decision. A Disability Support Technician reviews claims to determine whether they are appropriate for further review based on SSA requirements, determines proper jurisdiction, and onset date correctness.
• Build knowledge of medical terminology and basic anatomy and physiology to make presumptive disability decision based on SSA directives.
• Develop disability claims processing tasks independently, under the general guidance of their supervisor, with all aspects of claim development.
• Provide back-up and support for administrative staff as needed.

Our Mission, Values, and Culture:

Alaska Disability Determination Services (DDS) is uniquely the only DDS in the State of Alaska.

DDS Mission Statement:

The Alaska DDS exists to provide accurate, timely medical determinations for the Social Security Administration’s Title II and Title XVI applications for disability claimants.

DDS Vision Statement:

To create a work environment and culture that attracts and retains high quality employees, enabling the DDS to provide stellar customer service through perpetual efficiency gains and value stream mapping focused on continual process improvement.

Benefits of Joining Our Team:

• The work is fast-paced and challenging yet allows some autonomy. You will learn cursory level medical knowledge of the body systems to inform your work as to determine what pre-development actions are necessary on a case-by-case basis.
• The program is perpetually evolving as SSA responds to advances in medical science, legal precedents, etc. creating opportunities for continued learning. There is refresher training on a consistent basis as policies and procedures change.
• Hybrid telework is potentially available upon completion of the probationary period and successfully meeting and upholding performance metrics.

The Working Environment You Can Expect:

This position is located in the downtown area, overlooking Ship Creek at 619 Ship Creek Suite 305. The work conditions include participating as a member of fast past self-directed work team, meeting weekly productivity and quality goals, meeting short deadlines and having occasional contact with claimants.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions:

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Minimum Qualifications:

Any combination of education and/or experience that provides the applicant with competencies in:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Standards: Knowledge of standards that either are compliant with or derived from established standards or guidelines.
• Equivalent to those typically gained by: Any combination of postsecondary education from an accredited college and/or experience that involved: 1) clerical experience that included computer skills, claims or application processing, and information gathering, or 2) experience with medical technology and/or claims, nursing, psychology, or vocational rehabilitation.

Additional Required Information

**

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

in order to be considered for employment at this time.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you

must

answer the Supplemental Questions.

The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are: Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.

SPECIAL NOTICE

This position requires a federal background check and subsequent federal security clearance in accordance with Homeland Security Presidential Directive-12 on Standard Form 86 that includes fingerprinting, in-depth work and residence location histories.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

A copy of your last two (2) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

Copies of post-secondary transcripts, if using education to meet the Minimum Qualifications (unoffical copies are acceptable with the name of the accrediting institution clearly visible).

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify