Disability Services & Test Center Specialist

Monmouth University; West Long Branch (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Remission

Disability Insurance

Life Insurance

Employee Assistance Program

Job summary

Monmouth University seeks a Disability Services & Test Center Specialist to support disability services and test center operations. Responsibilities include coordinating accessibility services, maintaining student records, and ensuring compliance with regulations.

This full-time in-person role requires strong organizational and communication skills. Preferred candidates will have experience in higher education and knowledge of assistive technologies.

Qualifications

• 3-5 years of progressively responsible administrative or student services experience.
• Knowledge of ADA, Section 504, FERPA and accessible testing procedures.
• Strong ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Coordinate daily operations of the Department of Disability Services.
• Monitor and maintain departmental budgets and procurements.
• Consult on the oversight of daily testing operations and accommodations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service skills

Judgment and problem-solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Accommodate

Job description

Under the direction of the Director of Disability Services (DDS) and in collaboration with the Assistant Director and department staff, the Disability Services & Test Center Specialist serves in a role supporting both the Department of Disability Services and the daily operations of the Test Center. The position is responsible for coordinating accessibility-related services, maintaining accurate and confidential student records, supporting accommodation-related processes, coordinating accessible testing services, and assisting with the efficient and secure operation of the Test Center. The coordinator works collaboratively with students, faculty, and staff to maintain compliance with Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA), the ADA Amendments Act (ADAAA), and FERPA. The position also supports assistive technology initiatives and the efficient operation of the Test Center by supervising testing processes, maintaining secure testing environments, and ensuring exceptional service delivery.

This is a fully in-person position with responsibilities primarily located on the University’s main campus, and occasional duties at the nearby graduate center.

Duties and Responsibilities

Disability Service Coordination

• Coordinates the day-to-day administrative operations of the Department of Disability Services in accordance with departmental policies and established procedures.
• Manage accommodation service procurement, including tracking requests, vendor performance, payment reconciliation, and quality assurance.
• Monitor and maintain departmental budgets, including purchase orders, vendor payments, budget analysis, and projections.
• Coordinate procurement of office supplies and services.
• Collect, analyze, and prepare reports on DDS programs, services, accommodations, and student utilization data using Accommodate and other university systems.
• Maintain accurate and confidential student records in compliance with FERPA and university privacy requirements.
• Monitor the department's general email account and respond to inquiries.
• Provide information and support to students, faculty, and staff regarding accommodations, accessibility resources, departmental procedures, and related policies.

DDS Test Center Operations

• Consults with Director and department staff on the coordination and oversight of daily operations ensuring approved testing accommodations are implemented accurately and efficiently.
• Coordinates the scheduling and implementation of approved testing accommodations, including extended testing time, readers, scribes, text-to-speech technology, distraction-reduced testing, and other approved accommodations.
• Coordinates schedules and assignments for on-call test proctors.
• Ensures examinations and testing materials are received, secured, administered, and returned to faculty in accordance with departmental procedures.
• Serves as a liaison between students and faculty regarding testing schedules, procedures, and accommodation implementation.
• Maintains the security of student belongings and testing materials throughout the testing process.

Minimum Qualifications

• Bachelor's degree.
• Three to five years of progressively responsible administrative, office, student services, disability services, accessibility services, testing services, or related experience.
• One to three years of related higher education experience.
• Knowledge of the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Section 504 of the Rehabilitation Act, and FERPA and accessible testing procedures.
• Working knowledge of assistive technology, accessibility software, Microsoft Office Suite, and willingness to learn new technologies.
• Excellent interpersonal, organizational, written, and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Strong customer service skills with the ability to effectively work with diverse students, faculty, staff, and families.
• Ability to exercise sound judgment, problem-solving, and discretion when handling confidential information.
• Demonstrated commitment to accessibility, equity, inclusion, and student success.
• Ability to work independently on assigned responsibilities while functioning effectively as part of a collaborative team.
• Must have the ability to interact with students of various abilities and be sensitive to a diverse campus community.
• Must be student centered, team oriented, and able to maintain a professional demeanor at all times including when working with difficult persons and situations.
• Ability to work alternative schedules, including occasional evenings, as operational needs require.

Preferred Requirements:

• Three to five years of higher education experience.
• Academic background in education, psychology, counseling, special education, or related field.
• Knowledge of Accommodate.
• Experience supporting students with disabilities in a higher education environment.

Questions regarding this search should be directed to: Barbara Santos at [e-mail] or 732-263-5629

Note to Applicants:

Please keep in mind that a job posted as “Open until filled” may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.

Working at Monmouth University perks:

• 403(b) Retirement Plan
• Generous Paid Time Off
• Medical, Dental & Vision Insurance Benefits
• Tuition Remission for employee upon hire
• Tuition Remission for spouse or civil-union partner and IRS dependent after one-year of full-time continuous employment
• Employer paid Short & Long-Term Disability
• Employer sponsored Life Insurance
• Employee Assistance Program (EAP), FSA, Telehealth and more

To view a full list of benefits, visit our benefits page at: Employee Benefits Information | Human Resources | Monmouth University

Department:

Disability Services

Work Schedule:

Monday - Friday

Total Weeks Per Year

52

Hours Per Week

36.25

Expected Salary:

$55,000 - $65,000

Union:

N/A

Job Posting Close Date

Open until filled