Disability Services Program Manager

Florida Polytechnic University; United States; On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Employee assistance program (EAP)

Paid annual leave

Job summary

Florida Polytechnic University seeks a Disability Services Program Manager to lead the day-to-day operations of disability services for students from enrollment to graduation. You will oversee the accommodation process, implement adaptive technologies, and collaborate with faculty and housing staff to ensure accessible services.

The role requires a Master’s in Education, Psychology, or related field, plus experience in higher education and case management.

Qualifications

• Master’s Degree in Education, Psychology, or related field required.
• 3 years’ experience in higher education required; in lieu of degree, related education/experience considered.
• Demonstrated case management experience; familiarity with disability services essential.

Responsibilities

• Reviews and interprets documentation and accommodation requests for students with disabilities.
• Participates in interactive process to review accommodation requests; grants and monitors accommodations.
• Manages housing accommodation requests and testing services.
• Liaises with faculty, staff, and housing personnel on disability services matters.
• Develops campus-wide awareness of disability, accommodations, and accessibility topics.
• Represents the office in trainings, presentations, and university events.

Skills

Disability services

Case management

MS Office

AIM Software

Education

Master’s Degree in Education, Psychology, or related field

3 years’ experience in higher education

Tools

AIM Software

Job description

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences. The University is equipped with cutting‑edge facilities and equipment and two award‑winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life‑long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

Disability Services Program Manager

This position leads day‑to‑day operations of Disability Services for students throughout their university experience, from initial enrollment through graduation from Florida Polytechnic University. The Program Manager is responsible for the life cycle of a student accommodation process from intake to implementation of approved accommodations. The Program Manager provides University leadership for disability services, with a focus on assessment measures that are naturally embedded within the curriculum. The role determines, provides, and arranges for the provision of appropriate academic or other university accommodations through their living, learning and any services or programs provided, in addition adaptive and assistive technology supports as determined in the disability services eligibility process. This position plans and executes programming and educational opportunities for the University community throughout the academic year. This role also functions as a liaison and resource to faculty, staff, and housing & residential life personnel on disability services.

Responsibilities

• Reviews and interprets relevant documentation and student accommodation requests for students with disabilities.
• Participates in an interactive process with students to review accommodation requests; determines and grants reasonable accommodations; monitors, adjusts, and evaluates individual accommodation plans; and informs students about the accommodation process.
• Responsible for housing accommodation requests.
• Manages and executes testing services.
• Contacts and responds to faculty, staff, and campus constituents inside and outside of the university using judgment and discretion.
• Supports the office's daily activities, including but not limited to triaging calls and walk‑ins, responding to email inquiries, and referring student concerns to the appropriate resources.
• Develops campus‑wide awareness of disability, accommodations, and accessibility‑related topics.
• Represents the office and shares pertinent information with internal and external contacts through training sessions, presentations, and university events.
• Other duties as assigned.

Minimum Qualifications

• Master’s Degree in Education, Psychology, or related field.
• 3 Years’ experience in higher education
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications

• 5 years’ experience in higher education
• Demonstrated case management experience.
• Demonstrated experience determining reasonable accommodations and services for post‑secondary students.
• AIM Software experience

Knowledge, Skills, and Abilities

• Proficient in federal, state, and local laws, rules, regulations, and college and university policies related to disabilities.
• Customer and Personal Service - Proficient in in-depth knowledge of principles and processes for providing customer and personal services.
• Advanced knowledge of MS Office and demonstrated ability to learn other computer systems necessary for the role.
• Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving - Proficient in identifying complex problems, reviewing related information, developing and evaluating options, and implementing solutions.
• Ability to work under pressure in a demanding academic environment; demonstrate decisive insight and develop novel approaches to achieving access

Required Licenses, Certifications, and/or Other Specific Requirements of Law

• Must possess a valid driver’s license.
• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
• This position is subject to federal and state privacy regulations.

Normal Work Schedule

This position is exempt/salary exempt. The normal work schedule is Monday–Friday, 8:00 a.m.- 5:00 p.m. However, occasional overtime (weekends and evenings) may be required.

Target Hiring Salary

$59,500 - $63,000, commensurate with experience.

Location/Work Model

Full-time/On-site Note: We will NOT consider employment-based visa sponsorship for this position.

Diversity Statement

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information. Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided. Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information. To report sex discrimination, including sexual harassment under Title IX please contact our Title IX Coordinator, 4700 Research Way, ASC East, Lakeland, FL 33805, email: [e-mail], call: 863-874-8484, or our online report form.

Florida Poly Benefits Information

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker’s compensation.

• Health benefits are administered through People First, on behalf of the State of Florida, as pre‑tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8 a.m.–6 p.m. EST, at 1-866-663-4735.

Retirement

Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future.

Other Benefits

• Annual Leave: Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.
• Sick Leave: Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.
• Employee Assistant Program (EAP).

Explore Lakeland, FL

Conveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions.

If you have any questions or need assistance, please email [e-mail] or call [phone] during regular business hours.