Disability Services Casework Assistant

State of North Carolina; Durham (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services seeks an Administrative Specialist I (S) in Durham County to provide casework support to Rehabilitation Counselors and handle a broad range of office duties. This role operates within the EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD unit and serves diverse populations.

Key duties include interviewing consumers, developing service plans with families, data entry throughout the rehabilitation process, document preparation, progress monitoring,

Qualifications

• High school diploma or GED is required, with two years of related administrative experience.
• Equivalent combination of education and experience may be considered per the Education and Experience Equivalency Guide.

Responsibilities

• Interview consumers and gather data to assist counselors with eligibility determinations and required rehabilitation services.
• Assist in developing a written plan of services with the consumer and/or guardian; input casework data into relevant applications.
• Prepare documents including authorizations and correspondence; complete related administrative tasks with the processing assistant.
• Monitor the consumer’s progress throughout the service delivery process.
• Collaborate with community partners to help individuals with disabilities achieve suitable employment.
• Document service delivery and case progress in the case management system as required by agency policy.

Education

High school diploma or GED

Two years of related administrative experience

Job description

The North Carolina Department of Health and Human Services seeks an Administrative Specialist I (S) in Durham County to provide casework support to Rehabilitation Counselors and handle a broad range of office duties. This role operates within the EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD unit and serves diverse populations.

Key duties include interviewing consumers, developing service plans with families, data entry throughout the rehabilitation process, document preparation, progress monitoring,