Disability Payment Coordinator

University of Southern California; Glendale (CA); On-site; USD 42,705 - 45,460; Full time

Job summary

The University of Southern California is seeking a Disability Payment Coordinator to support timely calculation and issuance of STD, LTD, and parental leaves, while ensuring policy compliance and program efficiency. The role collaborates with Payroll, Benefits, EDD, HR Service Center, and outside partners; exercises auditing, training, and process improvements in Workday.

This is a temporary position with potential to become full-time, offering an opportunity to contribute to USC's disability

Qualifications

• Bachelor's degree required; related disability claims experience preferred.
• 2 years of working experience required.
• Directly related disability experience.
• Knowledge of and ability to interpret regulations and policies and procedures.
• Strong communication and interpersonal skills.
• Background in disability management.

Responsibilities

• Assists in the administration of disability payments. Coordinates with internal and external organizations for the calculation and issuance of disability benefit payments for short term disability, long term disability, paid family leave and faculty paid parental leave.
• Liaises with University Payroll Services, Benefits Office, EDD, HR Service Center and the third-party administrator to ensure payments and benefits are up-to-date. Coordinates on-cycle and off-cycle disability payments for monthly and biweekly employees.
• Collaborates with campus partners to facilitate USC's Paid Parental Leave Program for faculty and staff. Communicates eligibility requirements to verify accuracy and completion of forms, and coordinates benefit payments.
• Facilitates the auditing of disability payments. Makes any necessary corrections via Workday or third-party administrator to maintain accuracy by processing adjustments such as overpayments and late payments.
• Provides training to co-workers regarding auditing, calculating and processing disability benefits in Workday. Partners with the third-party administrator to ensure the University complies with state-mandated rules and regulations.
• Investigates and resolves disability matters through research, data collection and review of options. Establishes and verifies history of payments, eligibility of benefits and course of action to resolve disability issues.
• Review and provides input on relevant policies and procedures.
• Advises and provides consultative services to employees and HR Partners on policies and procedures, including appropriate plan interpretation and administration of disability benefits.

Skills

Disability and payroll experience

Strong communication skills

Interpersonal skills

Disability management background

Regulations interpretation

Disability claims experience

Workday experience

Education

Bachelor's degree

Job description

The Disability Payment Coordinator assists in the administration of disability benefit payments by coordinating with internal and external partners to ensure the accurate calculation and timely issuance of benefits, including Short-Term Disability (STD), Long-Term Disability (LTD), Paid Family Leave (PFL), and USC's Paid Parental Leave (FPPL). The Coordinator also supports the implementation, evaluation, and continuous improvement of policies and procedures to ensure compliance, operational efficiency, and effective program administration.

Please note that this is currently a temporary opportunity with the potential to become a full-time role.

Job Responsibilities

• Assists in the administration of disability payments. Coordinates with internal and external organizations for the calculation and issuance of disability benefit payments for short term disability, long term disability, paid family leave and faculty paid parental leave.
• Liaises with University Payroll Services, Benefits Office, Employment Development Department (EDD), Human Resources Service Center and the third-party administrator for employees going on disability or returning to work from disability to ensure payments and benefits are up-to-date. Coordinates on-cycle and off-cycle disability payments for monthly and biweekly employees.
• Collaborates with campus partners to facilitate USC's Paid Parental Leave Program for faculty and staff. Communicates eligibility requirements to verify accuracy and completion of forms, and coordinates benefit payments.
• Facilitates the auditing of disability payments. Makes any necessary corrections via Workday or third-party administrator to maintain accuracy by processing adjustments such as overpayments and late payments.
• Provides training to co-workers regarding auditing, calculating and processing disability benefits in Workday. Partners with the third-party administrator to ensure the University complies with state-mandated rules and regulations. Updates and implements processes that ensure continued efficiencies and added services to the university.
• Investigates and resolves disability matters through considerable research, collection of data and review of options. Establishes and verifies history of payments, eligibility of benefits and course of action to resolve disability issues/matters.
• Review and provides input on relevant policies and procedures.
• Advises and provides consultative services to employees and Human Resources Partners on policies and procedures, including appropriate plan interpretation and administration of disability benefits.

Preferred Qualifications

• 3 years of working experience.
• Demonstrated experience in disability and payroll.

Minimum Qualifications

• Bachelor's degree and 2 years of working experience.
• Directly related disability claims experience.
• Knowledge of and ability to interpret regulations and policies and procedures.
• Strong communication and interpersonal skills.
• Background in disability management.

The hourly rate range for this position is $30.50 - $33.48. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California is an Equal Opportunity Employer

Minimum Education:
Bachelor's degree

Additional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
2 years

Additional Experience Requirements
Combined experience/education as substitute for minimum work experience

Minimum Skills:
Directly related disability experience.
Knowledge of and ability to interpret regulations and policies and procedures.
Strong communication and interpersonal skills.
Background in disability management.

Preferred Experience:
3 years

Preferred Skills:
Demonstrated experience in disability and payroll.