Disability Management Services Manager

University of California, San Francisco; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

University of California, San Francisco seeks a Disability Manager to lead key disability management programs including accommodations, case management, return-to-work, reassignment, workers' compensation coordination, and complex leave consultation. The role advises on disability and leave issues while ensuring legal compliance and alignment with UCSF's strategic objectives.

The role requires 7–10 years in disability management within a large organization, deep ADA/leave-law knowledge, and

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Rehabilitation Counseling, Public Administration, Healthcare Administration, or related field; or equivalent combination of education and experience.
• Seven to ten years of disability management, accommodations, leave administration, HR, or related experience in a large organization.
• Experience managing staff handling interactive process and accommodations.
• Extensive knowledge of ADA and related laws.
• Knowledge of HIPAA Privacy Rules and California privacy laws.
• Ability to develop and administer compliant policies and procedures.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication with employees, managers, legal counsel, and external stakeholders.

Responsibilities

• Lead development, implementation, evaluation, and improvement of disability management programs.
• Set short-term goals and contribute to long-term strategic planning.
• Use metrics to evaluate program effectiveness and inform budgeting and staffing.
• Provide expert guidance on accommodations, return-to-work, and leave matters.
• Serve as SME on federal/state leave laws and disability benefits.
• Collaborate with workers' comp, health and safety, legal, and external partners to mitigate risk.
• Develop and maintain policies to ensure compliance with disability, accessibility, and leave requirements.
• Oversee initiatives to improve accessibility and standardize accommodation processes.
• Manage and develop staff responsible for disability management and accommodation services.

Skills

Analytical skills

Communication skills

ADA knowledge

Leave laws knowledge

Policy development

Education

Bachelor's degree in HR or related field

Advanced degree (preferred)

Job description

Job Summary

The Disability Manager is responsible for leading and managing key programs within UCSF's disability management portfolio, including reasonable accommodations, disability case management, return-to-work efforts, job reassignment, workers' compensation coordination, and complex leave-of-absence consultation. This role serves as a strategic advisor and subject matter expert on disability and leave-related matters, balancing the operational needs of UCSF with the interests of employees while ensuring compliance with applicable laws and regulations. The Disability Manager independently establishes short-term program objectives, contributes to long-term strategic planning, and provides leadership for highly complex and sensitive accommodation and disability cases across the enterprise.

• Lead the development, implementation, evaluation, and continuous improvement of disability management programs and services.
• Establish short-term program goals and objectives and contribute to long-term strategic planning initiatives.
• Utilize case management metrics and operational data to evaluate program effectiveness, identify resource needs, and support budget and staffing decisions.
• Provide expert consultation and guidance to managers, HR professionals, employees, and other stakeholders on complex accommodations, disability management, return-to-work, and leave-of-absence matters.
• Serve as a subject matter expert on federal and state leave laws, disability benefits, and disability-related employment laws, including ADA, FEHA, FMLA, CFRA, PWFA, Pregnancy Disability Leave, Kin Care, and related regulations.
• Collaborate with workers' compensation, health and safety, legal, and other internal and external partners to mitigate organizational risk and support employee success.
• Develop, implement, and maintain policies, procedures, and best practices that ensure compliance with disability, accessibility, and leave-related requirements.
• Oversee initiatives designed to improve accessibility, reduce barriers to employment, and standardize processes related to accommodations, reassignment, medical separation, and disability case management.
• Manage and develop professional staff responsible for disability management and accommodation services.

Job Description

The Disability Manager is responsible for leading and managing key programs within UCSF's disability management portfolio, including reasonable accommodations, disability case management, return-to-work efforts, job reassignment, workers' compensation coordination, and complex leave-of-absence consultation. This role serves as a strategic advisor and subject matter expert on disability and leave-related matters, balancing the operational needs of UCSF with the interests of employees while ensuring compliance with applicable laws and regulations. The Disability Manager independently establishes short-term program objectives, contributes to long-term strategic planning, and provides leadership for highly complex and sensitive accommodation and disability cases across the enterprise.

• Lead the development, implementation, evaluation, and continuous improvement of disability management programs and services.
• Establish short-term program goals and objectives and contribute to long-term strategic planning initiatives.
• Utilize case management metrics and operational data to evaluate program effectiveness, identify resource needs, and support budget and staffing decisions.
• Provide expert consultation and guidance to managers, HR professionals, employees, and other stakeholders on complex accommodations, disability management, return-to-work, and leave-of-absence matters.
• Serve as a subject matter expert on federal and state leave laws, disability benefits, and disability-related employment laws, including ADA, FEHA, FMLA, CFRA, PWFA, Pregnancy Disability Leave, Kin Care, and related regulations.
• Collaborate with workers' compensation, health and safety, legal, and other internal and external partners to mitigate organizational risk and support employee success.
• Develop, implement, and maintain policies, procedures, and best practices that ensure compliance with disability, accessibility, and leave-related requirements.
• Oversee initiatives designed to improve accessibility, reduce barriers to employment, and standardize processes related to accommodations, reassignment, medical separation, and disability case management.
• Manage and develop professional staff responsible for disability management and accommodation services.

Department Summary

Disability Management Services (DMS), a division of UCSF Human Resources, serves both UCSF Campus and UCSF Health by providing expert guidance and support related to workplace accommodations, disability management, leaves policy guidance, workers' compensation, and accessibility. DMS partners with employees, managers, and HR professionals to ensure compliance with federal and state laws while fostering an inclusive workplace where employees can successfully perform their roles.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Rehabilitation Counseling, Public Administration, Healthcare Administration, or a related field; or an equivalent combination of education and experience.
• Seven (7) to ten (10) years of progressively responsible experience in disability management, accommodations, leave administration, human resources, employee relations, or a related field within a large and complex organization.
• Experience managing staff responsible for conducting the interactive process and administering temporary and permanent workplace accommodations.
• Extensive knowledge of the Americans with Disabilities Act (ADA), including Titles I, II, and III, and related federal and state disability laws.
• Knowledge of legal principles, regulations, and emerging developments related to disability rights and workplace accommodations.
• Knowledge of California workers' compensation programs and state and federal leave laws.
• Knowledge of HIPAA Privacy Rules and California laws governing the privacy and confidentiality of medical information.
• Demonstrated ability to develop, implement, and administer policies and procedures that ensure legal and regulatory compliance.
• Strong analytical and problem-solving skills with the ability to evaluate complex situations and develop practical solutions.
• Excellent verbal and written communication skills with the ability to effectively interact with employees, managers, legal counsel, healthcare providers, and external stakeholders.

Preferred

• Advanced degree in a related field.
• Knowledge of University of California disability benefits, leave programs, and employment policies.
• Professional certification such as Certified Rehabilitation Counselor (CRC), Certified Disability Management Specialist (CDMS), Certified Professional in Disability Management (CPDM), Professional in Human Resources (PHR), or Senior Professional in Human Resources (SPHR).

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html