DISABILITY INSURANCE PROGRAM REPRESENTATIVE

State of California; California; Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid telework

Job summary

Employment Development Department in Fresno, California, is seeking a Disability Insurance Program Representative to determine claimant eligibility for SDI benefits, conduct fact-finding interviews, respond to inquiries, and process claims according to applicable laws and policies. You will work to ensure prompt, accurate customer service, maintain overpayment records, and support program integrity.

The role may involve training, traveling, and overtime, with a hybrid telework arrangement and a

Qualifications

• Determines claimant eligibility for SDI program benefits.
• Conducts fact-finding interviews and responds to inquiries.
• Performs claim processing in accordance with laws and policies.
• Maintains overpayment records and conducts follow-up actions.

Responsibilities

• Determine claimant eligibility for Disability Insurance and related benefits.
• Conduct fact-finding interviews and respond to inquiries.
• Process overpayments and maintain related documentation.
• Provide customer service and ensure compliance with program rules.

Job description

Job Posting:Disability Insurance Program Representative

Employment Development Department

JC-536058 -

JC-536058 - Disability Insurance Program Representative DISABILITY INSURANCE PROGRAM REPRESENTATIVE

$4,055.00 - $6,310.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/29/2026

Job Description and Duties

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board. Must comply with office security requirements. Travel and/or overtime may be required. EXPECTATION – MISSION, VISION, GOALS. The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities. Position located at 2555 South Elm Avenue, Fresno, CA, 93706.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Minimum Requirements

• DISABILITY INSURANCE PROGRAM REPRESENTATIVE

Disability Insurance Program Representative

Classification:

DISABILITY INSURANCE PROGRAM REPRESENTATIVE $4,055.00 - $4,837.00A $4,390.00 - $5,495.00B $5,041.00 - $6,310.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 5

Telework: Hybrid

Job Type: Permanent, Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Examination/Assessment

If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Post and Bid Information

This is a Post & Bid Position which means eligible Post & Bid candidates will have first consideration. However, if no Post & Bid candidates apply, this position will be open for consideration to all interested candidates.

Post and Bid Candidates who are current employees of EDD, in the classification of DIPR, with permanent status and who meet all requirements of the posted position, including any special requirements (language skills, veterans status, etc.) may fax or email your DE 855 P&B application to [phone] or to [e-mail]. For current Post and Bid positions and filing period dates, please refer to the Post and Bid Intranet web page. You must be signed in to the EDDNetsite to access this webpage.

Non Post&Bid Candidates who are current state employees with status in the above classification, eligible for lateral transfer from an equivalent class, or eligible for a Training & Development Assignment, former state employees who can reinstate into the above class, or persons who are reachable on a current employment list for the classification. All interested applicants, please refer to the “Application Instructions” section for more information.

POST AND BID INFORMATION: DOCUMENT #2752- x2in ARU 224.

Location: 2550 Mariposa, Fresno, CA 93721.

The positions may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

EEO Contact:

EEO Officer

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.