Disability Claims Specialist — Analytical & Customer-Focused

Jobtailor; Pittsfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a detail-oriented analyst to review policy language, medical and claim documentation while communicating with customers by phone. The role requires independent work with collaborative flexibility and travel to meet customers in person. You will solve complex issues with structured, solution-focused thinking.

The position emphasizes strong communication skills, accountability, and the ability to manage multiple information streams under pressure.

Qualifications

• Bachelor's degree or high school diploma with equivalent work experience.
• Strong verbal skills for real-time conversations.
• Strong written skills for clear and professional correspondence.
• Ability to navigate multiple systems and information streams simultaneously.
• Experience with prioritizing competing deadlines.
• Intrinsically motivated with a strong sense of accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills with attention to detail.

Responsibilities

• Analyze policy language, medical and claim documentation.
• Apply critical thinking and problem-solving skills to claims decisions.
• Demonstrate resourcefulness in navigating complex situations.
• Engage in extensive phone communication with customers.
• Work independently while embracing collaboration when needed.
• Maintain composure in high-pressure situations.
• Travel to meet with customers in-person.

Skills

Verbal communication

Written communication

Multitasking

Prioritization

Analytical skills

Accountability

Customer engagement

Problem solving

Education

Bachelor's degree or high school diploma with equivalent work experience

Job description

Jobtailor is seeking a detail-oriented analyst to review policy language, medical and claim documentation while communicating with customers by phone. The role requires independent work with collaborative flexibility and travel to meet customers in person. You will solve complex issues with structured, solution-focused thinking.

The position emphasizes strong communication skills, accountability, and the ability to manage multiple information streams under pressure.