Claims Support & Process Improvement Specialist

Jobtailor; Cranston (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a claims support professional to initiate, direct, and control activities within the claims process, ensuring timely and accurate daily support. The role requires understanding departmental standards, workflows, and related information to effectively assist case management and claims operations.

You will analyze the business environment, provide expert advice, and influence workflow and service-standard decisions to meet organizational goals, while identifying opportunities

Qualifications

• US Work Authorization required.
• Markel does not provide visa sponsorship for this position, now or in the future.
• Ability to complete assigned daily claims support activities timely and accurately.
• Understanding of departmental service standards and guidelines, systems, workflows, reports, forms, products, and other information needed to complete work assignments.
• Ability to understand business environment implications, including processes and technology, to provide analysis and advice.
• Ability to stay abreast of operational procedure changes.
• Ability to identify and communicate process enhancement opportunities.
• Ability to work with moderate guidance.

Responsibilities

• Initiate, direct, and control activities supporting case management and the claims process.
• Complete assigned daily claims support activities as a primary or backup role.
• Maintain understanding of departmental standards, systems, workflows, reports, forms, products, and related information.
• Analyze business environment implications, including processes and technology, and provide advice within area of expertise.
• Influence workflow and service-standard decisions within the team to achieve Markel goals.
• Identify and communicate process enhancement opportunities to management.
• Assist the Claims organization with other responsibilities as requested by management.

Skills

Communication

Analytical Thinking

Attention to Detail

Job description

Jobtailor is seeking a claims support professional to initiate, direct, and control activities within the claims process, ensuring timely and accurate daily support. The role requires understanding departmental standards, workflows, and related information to effectively assist case management and claims operations.

You will analyze the business environment, provide expert advice, and influence workflow and service-standard decisions to meet organizational goals, while identifying opportunities