Disability Claims Specialist

Prudential Financial; Fulton (MS); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Military leave

Pension plan

Wellness program

Work/Life resources

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial in the United States seeks a Disability Claims Specialist for the Long-Term Disability Core Team. The role requires deep claim management expertise and the ability to guide professionals toward high-quality outcomes.

The position supports the Team Lead with technical guidance, coaching, and consultation on complex/ high-risk claims. This is a fully virtual role with potential on-site requirements as needed and a strong benefits package.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions and medical/vocational considerations.
• Proven ability to analyze complex/high-risk claims and recommend strategies.
• Experience coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data and trends to identify risks and improve quality.
• Ability to adapt technical support and priorities to changing needs.

Responsibilities

• Serve as a Long Term Disability expert to Team Lead and professionals on complex claims.
• Provide guidance on policy interpretation, medical/vocational considerations, and claim strategy.
• Coach professionals through complex scenarios and strengthen critical-thinking.
• Provide timely feedback to improve execution and decisions.
• Analyze claim activity to identify trends, risks and opportunities for coaching or process improvement.
• Monitor inventory and performance indicators to maintain block health.
• Support development and delivery of technical training and knowledge sharing.
• Consult on high-risk or complex claims with recommended approaches.

Skills

Disability claim management

Technical guidance

Coaching

Policy interpretation

Data trend analysis

MS Office

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Job Classification:Operations - Insurance Operations At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

The Long-Term Disability Core Team, within the Group Insurance Disability Organization, is seeking an experienced and highly motivated individual to join the team as a Disability Claims Specialist . The successful candidate will serve as a Long Term Disability technical expert, applying deep claim management knowledge and sound judgment to guide claim professionals, support the Team Lead, and promote consistent, high-quality claim outcomes.

This role supports the Team Lead by serving as a technical and consultative resource to the team. Key responsibilities include providing technical guidance, coaching, and actionable feedback; consulting on complex or high-risk claim matters; and helping prioritize actions needed to maintain claim block health. The role strengthens claim professional capability and decision quality while claim ownership and execution remain with the assigned claim professional.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Minimum of 3 years of Long-Term Disability claim management experience, with demonstrated technical expertise in complex claim evaluation, consultation, and resolution.

Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations, benefit calculations, Social Security benefits, and other deductible sources of income.

Proven ability to independently analyze complex or high-risk claim scenarios, identify key issues, and recommend sound claim strategies and next steps.

Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability and critical-thinking skills.

Ability to interpret claim data, inventory indicators, and activity trends to identify emerging risks and recommend actions that improve claim quality, consistency, and block health.

Ability to adapt technical support, coaching, and priorities to meet changing team, claim block, and business needs.

Proficiency in Microsoft Teams, Word, and Excel, including using data and reporting tools to support trend analysis and claim block oversight.

We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. We will help you do your best work, offering flexibility, while delivering on our Purpose.

#LI-Virtual

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. Market competitive base salaries, with a yearly bonus potential at every level.

• ~ Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• ~ Company-funded pension plan.
• ~ Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• ~ Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• ~ Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• ~ Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.If you are experiencing a technical issue with your application or an assessment, please email careers.