Disability Benefits Client Liaison (Remote)

Crawford & Company; United States; Remote; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) retirement plan

Tuition assistance

Paid holidays

Job summary

Crawford & Company is seeking a Client Liaison for Disability Benefits to work remotely from anywhere in the United States. You will manage disability benefit workflows, answer client inquiries, and collaborate with cross-functional teams to resolve issues effectively and timely.

The role requires at least five years in disability administration and three years in a client-support role, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of five years' experience providing long term disability administration and functional support.
• Minimum of three years' experience in a key client-support role.
• Experience in managing or handling Disability or Leave claims operationally.
• Experience with mid to national size clients' disability/leave programs in a client-facing position.

Responsibilities

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
• Researches and answers questions or issues received in their assigned client's custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Skills

Verbal communication

Written communication

Time management

Attention to detail

Analytical thinking

Organization

Prioritization

Education

Bachelor's degree or equivalent

Job description

Crawford & Company is seeking a Client Liaison for Disability Benefits to work remotely from anywhere in the United States. You will manage disability benefit workflows, answer client inquiries, and collaborate with cross-functional teams to resolve issues effectively and timely.

The role requires at least five years in disability administration and three years in a client-support role, with strong communication and problem-solving skills.