Directory Services Engineer, Customer Identity & Access Management (Puerto Rico)

RTX (Raytheon); United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work schedules

Educational assistance

Parental leave

Job summary

RTX Enterprise Services is seeking a Directory Services Engineer to own, operate, and enhance the External Identity Directory platform and its cloud infrastructure. The role focuses on reliability, security, and scalability of identity services supporting customer-facing and partner-integrated applications.

You will design and maintain directory architectures, implement lifecycle processes, and collaborate with security, networking, and application teams to drive continuous improvement and

Qualifications

• University degree or equivalent with 5+ years experience, or advanced degree with 3+ years.
• Experience with Identity/Directory Services or Infrastructure Engineering.
• Experience with authentication protocols: SAML 2.0, OIDC/OAuth 2.0, LDAP, Reverse Proxy.
• Experience with enterprise directory services platform.
• Experience with network architecture and cloud platforms (AWS, Azure).

Responsibilities

• Architect, implement, and maintain the External Identity Directory (PingDS) and AWS infra.
• Design secure, scalable identity solutions for B2B/B2C and partner integrations.
• Define platform roadmaps, standards, and runbooks.
• Maintain robust identity lifecycle processes (registration, verification, profile management, credential recovery, deactivation).
• Lead migration of External Identity Directory Services to RTX cloud.
• Partner with application teams to onboard services and design secure integration patterns.
• Work with Security and Compliance to implement data protection, privacy, and regulatory controls.
• Troubleshoot identity issues across app, network, and infrastructure; lead incident response.

Skills

Identity/Directory Services

Infrastructure Engineering

Authentication Protocols

Cloud Platforms

Education

Bachelor's degree or equivalent (5+ years) or Advanced degree (3+ years)

Tools

Ping Directory Services

Ping Federate

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The RTX Enterprise Services organization is currently recruiting for a Directory Services Engineer to join the Customer Identity & Access Management (CIAM) team. The Directory Services Engineer will be responsible for owning, operating, and enhancing the company's External Identity Directory platform and its supporting cloud infrastructure within. This role ensures the reliability, performance, and security of identity services that support customer‑facing and partner‑integrated applications. Key responsibilities include designing and maintaining directory architectures, implementing identity lifecycle and access control best practices, monitoring platform health, developing automation, and supporting integrations with enterprise and cloud‑native applications. The engineer will collaborate closely with security, networking, and application teams to drive continuous improvement, ensure compliance, and deliver a resilient and scalable external identity environment.

What You Will Do

• Architect, implement, and maintain the External Identity Directory (PingDS) and associated AWS Infrastructure
• Design secure, scalable identity solutions supporting B2B/B2C Scenarios, partner identitys, and application integrations
• Define and maintain platform roadmaps, standards, and runbooks
• Establish robust identity lifecycle processes (registration, verification, profile management, credential recovery, deactivation/cleanup).
• Lead and execute on migration of External Identity Directory Services from the existing cloud hosting environment to the next gen RTX cloud environment
• Partner with application teams to onboard services, map attributes/claims, and design secure integration patterns.
• Work with Security and Compliance to implement data protection (encryption, token handling), privacy, and regulatory controls.
• Troubleshoot complex identity issues across app, network, and infrastructure layers; lead incident response and postmortems.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Experience working with Identity/Directory Services or Infrastructure Engineering
• Experience working with authentication protocols (SAML 2.0, OIDC/OAuth 2.0, LDAP, Reverse Proxy)
• Experience with an enterprise directory services platform
• Experience with Network architecture, protocols, and enterprise firewall rules
• Experience with cloud platforms (AWS, Azure)

Qualifications We Prefer

• 2+ Years experience owning an enterprise production identity system
• Hands‑on Experience specifically with Ping Directory Services and/or Ping Federate
• Hands‑on Experience maintaining and provisioning infrastructure in the Amazon Web Services (AWS) platform
• Excellent communication, documentation, and stakeholder management; ability to lead cross‑functional initiatives.

What We Offer

• Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration