Director, Zendesk CCaaS Practice — Hybrid/Remote

TELUS Digital; Charlottesville (VA); Hybrid; USD 158,000 - 198,000; Full time

Benefits offered by this job

Healthcare benefits - Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Annual performance bonus

Job summary

A prominent technology consultancy is seeking a Director of Zendesk to lead its CCaaS practice from Charlottesville, VA. This role requires strong leadership skills and experience with the Zendesk platform. The successful candidate will drive growth in consulting services, manage P&L responsibilities, and foster strategic partnerships. An annual base salary range is $158,000 to $198,000, plus performance bonuses. This is a hybrid or remote position within the United States, promoting a diverse and inclusive workplace.

Qualifications

• 10+ years in contact center technology.
• 5+ years focused on Zendesk implementations.
• Proven track record of leading large-scale CCaaS programs.

Responsibilities

• Own P&L responsibility for the Zendesk practice.
• Develop and execute practice strategies.
• Lead complex Zendesk engagements with enterprise clients.

Skills

Leadership

Strategic thinking

P&L management

Zendesk platform expertise

Client relationship management

Change leadership

Education

Bachelor's degree

MBA or advanced degree

Tools

Zendesk

Amazon Connect

Salesforce

Job description

A prominent technology consultancy is seeking a Director of Zendesk to lead its CCaaS practice from Charlottesville, VA. This role requires strong leadership skills and experience with the Zendesk platform. The successful candidate will drive growth in consulting services, manage P&L responsibilities, and foster strategic partnerships. An annual base salary range is $158,000 to $198,000, plus performance bonuses. This is a hybrid or remote position within the United States, promoting a diverse and inclusive workplace.