Director, Youth & Family Programs - West Park YMCA

YMCA; Cleveland (OH); On-site; USD 60,000 - 95,000; Full time

Job summary

The YMCA of Cleveland is seeking a Director of Youth/Family Programs to lead and supervise the youth, teen, and family departments in assigned areas, including Leaders Club, Achievers, Youth In Government, and Model UN initiatives.

You will develop, organize, and implement high-quality programs, manage budgets, recruit diverse staff, build partnerships with schools and community groups, ensure safety standards, and drive program sustainability through fundraising collaboration.

Qualifications

• Bachelor’s Degree preferred or equivalent experience.
• Minimum 2 years’ supervisory experience in customer service or program management.
• Minimum 2 years’ programming experience.
• CPR and First Aid certification within 30 days of hire.
• Ability to relate effectively to diverse groups and motivate staff.
• Excellent verbal and written communication; ability to analyze financial information.

Responsibilities

• Lead and supervise youth, teen, and family programs; ensure program quality.
• Recruit and hire diverse staff and volunteers; onboard and develop them.
• Develop and monitor program budgets; track participation and outcomes.
• Build relationships with schools, parents groups, and community partners.
• Ensure safety standards and YMCA guidelines are followed; CDLOD duties as assigned.

Skills

Communication skills

Customer service

Diversity awareness

Team player

Mission commitment

Education

Bachelor’s Degree preferred

Associate’s Degree + 2-3 years experience

HS diploma + 4-6 years experience

Job description

POSITION SUMMARY:

The Director of Youth/Family programs is responsible for leading and supervising the pathway/child care and teens departments of assigned areas. The Director of Youth/Family programs is responsible for the development, organization and implementation of high quality youth, teens, families programs such as Leaders Club, Achievers, Youth In Government, Model UN, Teen Café. The Director of Youth/Family program will have direct responsibility for directing the YMCA Core Teen Leadership programs.

ESSENTIAL FUNCTIONS:

• Ensures programs and services meet community needs to include supervising existing program activities, establishing new program activities, and expanding the program within the community as needed. Assists in the marketing and distribution of program information.
• Recruits and hires diverse staff and volunteer teams across multiple dimensions of diversity. Onboards and develops them for success.
• Models relationship‑building skills in all interactions. Develops and maintains collaborative relationships with community organizations. Maintains regular, clear, and concise communication within area of responsibility.
• Manages the program, including developing and monitoring the program budget to meet fiscal objectives; compiling program statistics to monitor and evaluate the effectiveness of and participation in program; oversight of the scheduling the needed facilities.
• Collaborates with YMCA leadership and fund development staff to identify funding opportunities to ensure program sustainability.
• Develop, manage and maintain relationships with school administration, parents' groups, other organizations and agencies related to program areas.
• Supervise employees in assigned accountabilities, monitor program operation, scheduling and verify time sheets and actual hours worked.
• Ensures that YMCA program standards are met and safety procedures are followed at all times.
• Serves as Cause Driven Leader on Duty (CDLOD) during scheduled shifts
• Adhere to Blood borne Pathogen standards and attend annual training.
• Ensure all classes taught are in accordance with YMCA of Cleveland standards and guidelines.

QUALIFICATIONS:

Education

Bachelor’s Degree preferred.

In lieu of Bachelor’s Degree, Associate’s Degree in the related field and 2-3 years of related work experience or High School diploma, GED, or equivalent certificate of competency and 4-6 years of related work experience.

Experience:

Minimum 2 years’ experience in the supervision in customer service and/or program management preferred.

Minimum 2 years’ programming experience.

Certification(s) & Requirements:

CPR and First Aid certification and Safety training required within 30 days of hire.

Technical Skills and Knowledge:

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to effectively motivate management level staff to accomplish organizational goals and objectives.
• Must have ability to create and deliver innovative program/marketing strategies.
• Demonstrated strong customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of software packages and ability to analysis financial information.
• Self‑motivated team player.
• Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
• Ability to work effectively work with people of different backgrounds, abilities, opinions and perceptions.
• Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department (s).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

The employee frequently is required to sit and reach, and must be able to move around the work environment.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

WORK ENVIRONMENT:

• Ability to work in a moderate to noisy work environment.
• Ability to multitask in a changing environment.
• May be required to work outside and on occasion may encounter inclement weather.

DISCLAIMER:

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.