Director, Workplace Technologies

kate spade new york; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Kate Spade New York, as part of the Tapestry family, seeks a Director of Workplace Technology to lead global strategy, engineering, and service experience for technology used daily by associates.

The role unites endpoint platforms, collaboration and productivity services, meeting-room and unified communications experiences, and AI-enabled workplace initiatives across retail, corporate, and fulfillment functions.

Responsibilities

• Own and communicate a unified global Workplace Technology and Client Services vision, operating model, and multi-year roadmap aligned to business priorities and associate needs.
• Lead Workplace Technology as a portfolio of products and experiences, with clear ownership, prioritized backlogs, standards, investment plans, and measurable outcomes.
• Elevate the associate experience across endpoints, productivity tools, collaboration services, meeting rooms, voice and video, workplace support channels, and emerging AI-enabled experiences.
• Advance a proactive and experience-led operating model using Digital Employee Experience (DEX), Experience Level Agreements (XLAs), sentiment, service quality, and technical telemetry alongside traditional service measures.
• Accelerate automation, self-service, self-healing, AI-assisted support, intelligent routing, and automated provisioning to reduce friction, improve speed, and redirect capacity toward engineering and continuous improvement.

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Primary Purpose

The Director, Workplace Technology will lead the global strategy, engineering, and service experience for the technology associates use every day. This leader will evolve workplace technology into a secure, AI-enabled employee experience platform that makes work simpler, more productive, and more reliable across retail, corporate, fulfillment, and global functions.

The role brings together employee technology experience, endpoint and device platforms, collaboration and productivity services, meeting-room and unified communications experiences, workplace engineering, and the service channels that support them. The Director will set a clear product roadmap, simplify ownership and handoffs, strengthen global operating discipline, and use automation, digital employee experience insights, and experience-level measures to prevent issues before they affect associates.

Scope of Leadership

• Global service desk, regional and on-site Client Services, and executive technology support
• EUC and desktop integration, Windows and macOS platforms, endpoint management, software delivery, virtual desktop, Cloud PC, and retail device enablement
• Microsoft 365, Teams, Exchange and messaging architecture, engineering, governance, support, and lifecycle management
• Unified communications, telecom, mobility, meeting rooms, AV, video conferencing, and digital signage
• Device lifecycle, asset management, licensing, procurement, print services, and related vendor services
• Digital Employee Experience, experience analytics, self-service, automation, AI-assisted support, knowledge, adoption, and continuous improvement

The Successful Individual Will Leverage Their Expertise in Workplace Technology to…

• Own and communicate a unified global Workplace Technology and Client Services vision, operating model, and multi-year roadmap aligned to business priorities and associate needs.
• Lead Workplace Technology as a portfolio of products and experiences, with clear ownership, prioritized backlogs, standards, investment plans, and measurable outcomes.
• Elevate the associate experience across endpoints, productivity tools, collaboration services, meeting rooms, voice and video, workplace support channels, and emerging AI-enabled experiences.
• Advance a proactive and experience-led operating model using Digital Employee Experience (DEX), Experience Level Agreements (XLAs), sentiment, service quality, and technical telemetry alongside traditional service measures.
• Accelerate automation, self-service, self-healing, AI-assisted support, intelligent routing, and automated provisioning to reduce friction, improve speed, and redirect capacity toward engineering and continuous improvement.
• Lead endpoint and application modernization, including Intune and Jamf capabilities, software request and delivery automation, Windows and macOS platform improvements, virtual desktop, Cloud PC, and retail device migrations.
• Lead Microsoft 365 and messaging modernization, governance, lifecycle management, operational reporting, security alignment, documented support standards, and transition of repeatable work to the appropriate operations teams.
• Lead unified communications and telecom modernization, including Teams voice, corporate and retail telephony, conferencing, meeting-room services, mobility, and rationalization of overlapping platforms.
• Provide a high-touch, discreet, and resilient technology experience for executives while using lessons from executive support to improve the broader associate experience.
• Build security, privacy, responsible AI, resiliency, and tested rollback practices into workplace technology design, deployment, and operations.
• Lead the lifecycle, reliability, adoption, and rationalization of workplace platforms and vendors; make clear build, buy, standardize, and retire recommendations based on experience, risk, value, and total cost.
• Establish strong service governance and vendor accountability, including accurate reporting, trend-based insights, continuous improvement plans, and clear ownership through resolution.
• Create a culture of engineering excellence, learning, accountability, inclusion, and collaboration; develop leaders and build global capability across internal teams and strategic partners.
• Partner with Security, Retail Technology, HR, Legal, Compliance, Communications, Finance, Procurement, and regional business leadership to simplify employee journeys and improve adoption.
• Develop global leaders and technical teams, strengthen career paths and succession, and create a culture of engineering excellence, accountability, inclusion, partnership, and continuous learning.
• Market new workplace capabilities so associates understand what is available, adopt the services, and realize value.

Measures of Success

• Improved associate and executive experience, productivity, and confidence in workplace technology.
• Reduced friction, repeat incidents, avoidable tickets, manual effort, and cross-team handoffs.
• Increased adoption of self-service, automation, AI-assisted support, and standardized workplace platforms.
• Improved device, application, meeting-room, and collaboration reliability through proactive detection and remediation.
• Clearer global accountability, stronger vendor performance, and consistent service quality across regions.
• Transparent portfolio value through XLA, D