Director: Workplace Services North America

Rockstar Games; New York (NY); On-site; USD 180,000 - 220,000; Full time

Job summary

A leading gaming company based in New York City is seeking a Director of Workplace Services to oversee and enhance facilities across North America. The ideal candidate will demonstrate over 10 years of multi-site facilities management experience and possess strong leadership abilities. This full-time role demands a proactive and effective communicator to ensure operational efficiency and drive service innovations. Applicants with a track record in facilities management and cross-functional team leadership are encouraged to apply.

Qualifications

• 10+ years of multi-site facilities management experience.
• 5+ years of experience leading senior managers.
• Strong communication skills across all organizational levels.

Responsibilities

• Oversee facility services for North America.
• Engage with studio leads to meet operational needs.
• Lead and manage the performance of Workplace Services Managers.

Skills

Facilities management

Cross-functional team leadership

Communication skills

Data analysis for maintenance

Prioritization and attention to detail

Tools

Monday.com

ServiceNow

OfficeSpace

Job description

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Games is looking for a passionate Director, Workplace Services. This role will be a leader for the Workplace Services North America team, ensuring the studio environments meet high standards for operational effectiveness, efficiency and stakeholder needs.

The Director should have proven experience working in a cross‑functional capacity to deliver results in a fast‑paced environment. This opportunity seeks a proactive leader with a consistent record in facilities management.

This is a full‑time, in‑office position based out of Rockstar’s NYC headquarters in Downtown Manhattan.

WHAT WE DO

• The Workplace Services team supports the core business through operational excellence, quality vendor partners and cross‑functional collaboration.
• We create a creative, supportive, and safe working environment for the staff at Rockstar.
• We manage and develop hard & soft services, including maintenance, security, cleaning, and space utilization.
• We ensure the site complies with all relevant compliance and legislation.
• We partner with senior leadership to drive proactive real estate strategies, leasehold improvement, and capital expenditure projects.

RESPONSIBILITIES

• Oversee all facility services and programs for the North America bi‑coastal portfolio with a focus on efficiency, performance, and innovation.
• Proactively engage with and support studio leads, ensuring their operational needs are consistently met.
• Conduct structured site visits to support the local Workplace Services Manager. Identify and address issues with the ability to resolve in a timely manner.
• Lead, coach, and manage the performance of the North America Workplace Services Managers.
• Collaborate with other regional Workplace leads to ensure consistent approach and quality of execution.
• Develop, manage, and report on Workplace budgets, forecasts, and KPIs.
• Partner with other Workplace Services teams such as Project Management, Real Estate, Health & Safety and Administration on delivery of services.

REQUIREMENTS

• 10+ years of proven multi‑site facilities management experience with 5+ years of experience leading senior managers.
• Demonstrated experience leading cross‑functional teams to drive improvements and maintain operational efficiency standards across multiple locations.
• Independently able to take objectives from conceptualization to execution.
• Strong communication skills with the ability to build relationships with key partners across all levels of an organization, influence decision making, and gain consensus to drive key initiatives.
• Experience with the design and management of new office builds, renovations, relocation, or construction projects, maintaining high standards across operational and support spaces.
• Experience leveraging data to improve and execute preventative maintenance plans.
• Knowledge of HVAC, plumbing, and electrical systems including proficiency in reading schematics and mechanical drawings.
• Ability to efficiently manage and prioritize multiple needs with accuracy and attention to detail.
• Experience employing data to identify trends and inform facilities management decisions, optimize service delivery, and operations.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• CFM – Certified Facility Manager.
• OSHA 10 Certification.
• Experience with ticketing systems and management software (Monday.com, ServiceNow, OfficeSpace a plus).
• Prior experience operating in a studio or production environment.

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

The pay range for this position in New York State (inclusive of New York City) at the start of employment is expected to be between the range below* per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job‑related knowledge, skills, experience, and other objective business considerations.

*NY Base Pay Range

$180,000 – $220,000 USD

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