Director, Web Experience Design (Remote)

Cengage Group; Massachusetts; Remote; USD 138,000 - 200,000; Full time

Job summary

Cengage Group is seeking a Director of Web Experience Design to shape the vision and strategy for our web ecosystem and lead a team delivering modern experiences that connect customers with our products and learning experiences.

You will mentor designers, set high quality standards for UX/UI craft, and drive measurable impact by collaborating with Product, Marketing, Analytics, and Engineering to improve discovery, engagement, ecommerce, and conversion across the customer journey.

Qualifications

• Senior Web Experience Design experience with 3+ years of people management leading design teams.
• Strong experience with ecommerce, growth, conversion optimization, or other transactional digital experiences.
• Deep expertise in UX and UI design, information architecture, accessibility, and modern design processes.
• Exceptional collaboration and communication skills with ability to influence senior leaders and connect design decisions to outcomes.
• A portfolio is required to be considered for this position.

Responsibilities

• Set the vision for Cengage's web experience and establish a clear UX/UI strategy for discovery, evaluation, purchase, and engagement.
• Make experimentation central by partnering with Product, Marketing, Analytics, and Engineering to develop hypotheses and run tests.
• Advance ecommerce and conversion experiences through continuous optimization of high-value moments.
• Design across the full customer journey from acquisition to onboarding and engagement.
• Use qualitative and behavioral data to identify and prioritize opportunities and measure impact.
• Build a culture of continuous optimization with iterative improvements and analytics feedback loops.
• Stay ahead of evolving web practices, including AI-enabled experiences and accessibility.

Skills

Web Experience Design

People management

Ecommerce & conversion

UX/UI Design

Cross-functional collaboration

Portfolio required

Job description

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

What Makes This Opportunity Unique

Director Web Experience Design, you will shape the vision and design strategy for Cengage's web ecosystem, creating modern, compelling experiences that connect customers with our products, services, and learning experiences.

Lead and mentor a dedicated design team, setting a high bar for experience quality, visual craft, and measurable impact. Grounded in customer understanding, behavioral data, experimentation, and business insights, drive continuous improvement across discovery, engagement, ecommerce, and conversion - reducing friction, testing new ideas, and creating differentiated experiences that deliver value for customers and the business.

Job Responsibilities

As the Director, Web Experience Design, you will:

• Set the vision for Cengage's web experience, establishing a clear UX/UI strategy for how our websites help customers discover, understand, evaluate, purchase, and engage with Cengage products and services.
• Make experimentation central to how we design, partnering with Product, Marketing, Analytics, and Engineering to develop hypotheses, rapidly prototype ideas, run A/B and multivariate tests.
• Advance ecommerce and conversion experiences, continually improving and other high-value conversion moments.
• Design across the full customer journey, creating coherent experiences across acquisition, exploration, consideration, purchase, onboarding, and engagement.
• Use data to identify and prioritize opportunities, combining qualitative research with behavioral analytics, funnel performance, experimentation results, conversion metrics, and other signals.
• Build a culture of continuous optimization, moving beyond one-time redesigns toward an iterative model in which experiences are continually measured, tested, learned from, and improved.
• Stay ahead of evolving web and design practices, including AI-enabled experiences, personalization, emerging interaction patterns, ecommerce innovation, experimentation methods, accessibility, and new design and development technologies.
• Develop outstanding talent by coaching and mentoring designers, strengthening UX and UI craft, building commercial and analytical fluency, developing future design leaders, and creating an environment where teams can do their best work.

Requirements

To be considered for this role, you have:

• Proven experience in a senior Web Experience Design role, including 3+ years of people management experience leading and developing high-performing design teams.
• Strong experience with ecommerce, growth, conversion optimization, or other transactional digital experiences, with an understanding of how design influences customer behavior and business performance.
• Deep expertise in UX and UI design principles, human-centered design methodologies, interaction and visual design, information architecture, accessibility, responsive design, research-informed practices, and modern digital design processes.
• Exceptional collaboration and communication skills, with the ability to influence senior leaders, align cross-functional teams, articulate a compelling experience vision, and connect design decisions to customer and business outcomes.
• A portfolio is required to be considered for this position.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

25% Annual: Individual Target$138,200.00 - $200,000.00 USD