Director, Web Experience Design (Remote)

Cengage; Massachusetts; Hybrid; USD 138,000 - 200,000; Full time

Job summary

Cengage is seeking a Director of Web Experience Design to shape the vision and strategy for our web ecosystem. You will lead a design team, set high standards for experience quality and craft, and drive measurable impact across discovery, engagement, e-commerce, and conversion.

You will partner with Product, Marketing, Analytics, and Engineering to test ideas, optimize conversion, and deliver differentiated experiences that connect customers with Cengage products and services.

Qualifications

• 3+ years of people management experience leading design teams.
• Strong e‑commerce, growth, or conversion optimization experience.
• Deep UX/UI design expertise, human-centered design, accessibility and responsive design.
• Exceptional collaboration and communication skills, with ability to influence senior leaders.
• A portfolio is required to be considered for this position.
• Cengage is committed to broad talent pools to attract and hire strong and qualified individuals.

Responsibilities

• Set the vision for Cengage’s web experience and establish a clear UX/UI strategy for discovery, evaluation, purchase and engagement.
• Partner with Product, Marketing, Analytics, and Engineering to develop hypotheses, prototype ideas, and run A/B and multivariate tests.
• Advance e‑commerce and conversion experiences and continually improve high‑value conversion moments.
• Design across the full customer journey from acquisition to onboarding and engagement.
• Mentor designers to strengthen UX and UI craft and develop future design leaders.

Skills

People management

E-commerce / conversion

UX / UI design

Collaboration & communication

Portfolio required

Job description

What Makes This Opportunity Unique

As the Director Web Experience Design, you will shape the vision and design strategy for Cengage’s web ecosystem, creating modern, compelling experiences that connect customers with our products, services, and learning experiences. Lead and mentor a dedicated design team, setting a high bar for experience quality, visual craft, and measurable impact. Grounded in customer understanding, behavioral data, experimentation, and business insights, drive continuous improvement across discovery, engagement, e‑commerce, and conversion—reducing friction, testing new ideas, and creating differentiated experiences that deliver value for customers and the business.

Job Responsibilities

As the Director, Web Experience Design, you will: Set the vision for Cengage’s web experience, establishing a clear UX/UI strategy for how our websites help customers discover, understand, evaluate, purchase, and engage with Cengage products and services. Make experimentation central to how we design, partnering with Product, Marketing, Analytics, and Engineering to develop hypotheses, rapidly prototype ideas, run A/B and multivariate tests. Advance e‑commerce and conversion experiences, continually improving and other high‑value conversion moments. Design across the full customer journey, creating coherent experiences across acquisition, exploration, consideration, purchase, onboarding, and engagement. Use data to identify and prioritize opportunities, combining qualitative research with behavioral analytics, funnel performance, experimentation results, conversion metrics, and other signals. Build a culture of continuous optimization, moving beyond one-time redesigns toward an iterative model in which experiences are continually measured, tested, learned from, and improved. Stay ahead of evolving web and design practices, including AI‑enabled experiences, personalization, emerging interaction patterns, e‑commerce innovation, experimentation methods, accessibility, and new design and development technologies. Develop outstanding talent by coaching and mentoring designers, strengthening UX and UI craft, building commercial and analytical fluency, developing future design leaders, and creating an environment where teams can do their best work.

Requirements

• Proven experience in a senior Web Experience Design role, including 3+ years of people management experience leading and developing high‑performing design teams.
• Strong experience with e‑commerce, growth, conversion optimization, or other transactional digital experiences, with an understanding of how design influences customer behavior and business performance.
• Deep expertise in UX and UI design principles, human‑centered design methodologies, interaction and visual design, information architecture, accessibility, responsive design, research‑informed practices, and modern digital design processes.
• Exceptional collaboration and communication skills, with the ability to influence senior leaders, align cross‑functional teams, articulate a compelling experience vision, and connect design decisions to customer and business outcomes.
• A portfolio is required to be considered for this position.
• Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 25% Annual: Individual Target $138,200.00 - $200,000.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI‑powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.

Warning

Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in‑person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.