Director, Warehouse Operations and Logistics

Goodwill San Francisco Bay; South San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Goodwill of the San Francisco Bay seeks an operations leader to oversee Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC). You will drive growth, ensure efficiency, and manage budgets, HR, and training across multiple departments.

You’ll partner with senior leadership to identify new business opportunities, implement cost-saving initiatives, and maintain outstanding donor and customer service. Strong compliance with safety standards is essential.

Qualifications

• 7+ years’ leadership experience in warehouse operations and logistics.
• Experience with Cal OSHA, Department of Toxic Substances (DTSC), Cal EPA (CalEPA), fire codes, and managing hazardous waste.
• Excellent communication, interpersonal, and team leadership abilities.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Executes operational plan to achieve targeted growth in Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC).
• Oversees daily operational efficiency throughout all departments.
• Identifies and develops new business lines and opportunities for revenue growth and operating income.
• Drives process improvement and cost savings through evaluating current processes and developing improvement plans.
• Ensures Team Members deliver excellent customer service to donors and customers at RDCs and Outlet store.
• Implements general policies established by the VP of Operations and directs their execution.
• Collaborates with VP of Operations to analyze and execute strategic goals and objectives.
• Builds and manages strong working relationships with Team Members.
• Serves as a Goodwill ambassador to the community.
• Makes day-to-day operation decisions within defined area and plans resources accordingly.
• Works with VP of Retail and VP of Aftermarket Goods to ensure proper product flow.
• Supports culture change and change management processes.
• Performs other related duties, as assigned.

Skills

Leadership

Communication

Team Leadership

English proficiency

Tools

Microsoft Office Suite

Job description

Provides oversight, leadership and achievement of results for Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC) for Goodwill of the San Francisco Bay (GSFB) . Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development.

RESPONSIBILITIES

• Executes operational plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals in Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC).
• Oversees daily operational efficiency throughout all departments.
• In partnership with other leaders, continually identifies and develops new business lines and opportunities for continued Revenue growth and Operating Income potential
• Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements, continuously developing tools/systems and automating processes.
• Ensures Team Members deliver excellent customer service to donors and customers at RDCs and Outlet store.
• Implements general policies established by the VP of Operations, directing their administration and execution.
• Works with the VP of Operations to analyze, identify and execute strategic goals and objectives.
• Builds and manages strong working relationships with Team Members.
• Serves as a Goodwill ambassador to the community.
• Makes decisions on matters relating to the day-to-day operation within his/her defined area including the strategic planning of resources.
• Works with VP of Retail and VP of Aftermarket Goods to ensure correct product flow.
• Changing lives through the power of work sfgoodwill.org
• Ensures that Team Members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

KEY COMPETENCIES/ENABLING ATTRIBUTES:

I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.

II. Leading Performance: Delivers high performance results through effective decision- making, planning, and execution to exceed customer expectations.

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

QUALIFICATIONS:

• 7+ years’ leadership experience in warehouse operations and logistics or any combination of education and work experience.
• Experience with Cal OSHA, Department of Toxic Substances (DTSC), Cal Environmental Protection Agency (CalEPA), fire codes, and managing hazardous waste.
• Excellent communication, interpersonal, and team leadership abilities.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Physical Demands:

Frequently stand, walk, sit, and reach outward. Constantly handling and fingering. Constantly lifting and carrying up to 20lbs. Occasionally lifting, pushing, and pulling up to 50lbs.

OTHER PHYSICAL REQUIREMENTS:

• Vision (Near, Distance)
• Sense of Sound (Ability to hear conversations)
• Ability to drive

REASONABLE ACCOMODATION STATEMENT:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.