At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.
All employees are expected to consistently demonstrate Rite-Hite's Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.
Essential Duties & Responsibilities
Safety Responsibilities
- Support and promote a culture of safety.
- Follow all Company and OSHA safety policies and procedures.
- Proper use of required personal protective equipment (PPE)
- Report hazards, near misses and incidents promptly
Job Responsibilities
People leadership
- Lead, coach, develop, and hold accountable regional warehouse coordinators and warehouse operations analyst resources across the network.
- Establish clear role expectations, performance objectives, standard work, and accountability standards for warehouse operations positions.
- Build a consistent operating cadence for team meetings, one-on-ones, performance reviews, workload discussions, and network performance reviews.
- Foster a culture of safety, accountability, collaboration, urgency, continuous improvement, and customer focus.
- Identify training needs, support cross-training, build bench strength, and create a professional development path for the warehouse organization.
- Address performance issues, process gaps, and execution inconsistencies in a timely and constructive manner.
Warehouse & network strategy
- Own and execute the multi-year warehouse and distribution master plan in partnership with Distribution Operations Excellence and Supply Chain leadership.
- Assess the existing network and identify opportunities to add, consolidate, relocate, expand, or redesign warehouse locations based on customer demand, service coverage, growth, cost, and operational performance.
- Lead or co-lead greenfield and brownfield warehouse rollouts, including site assessment, real estate input, lease negotiations, operational requirements, layout design, capacity planning, launch readiness, and facility commissioning.
- Partner with Supply Chain, Finance, Real Estate, Legal, and other stakeholders on site selection, capital requirements, and business-case development.
- Conduct continuous network modeling and trade-off analysis across freight, inventory, facility, labor, and operating costs to improve total network performance and customer response.
- Define service boundaries, warehouse capabilities, material-flow standards, and future-state operating models that support scalable growth.
- Spearhead deployment of advanced warehouse technologies, including modern WMS and TMS.
Warehouse operations & technician truck stocking
- Oversee warehouse operations supporting service and field execution across the footprint.
- Ensure warehouse coordinators consistently manage receiving, staging, storage, inventory movement, transfers, replenishment, material organization, and local warehouse support.
- Own the operating model for technician truck stocking and replenishment so field technicians have consistent, accurate, and service-ready inventory.
- Establish truck-stock standards, min/max levels, replenishment routines, stock accuracy expectations, and exception-management processes using actual service demand and consumption data.
- Partner with Service leadership and field teams to resolve truck-stock shortages, excess inventory, transfer needs, and urgent material requirements.
- Continuously optimize warehouse and truck inventory placement to improve material availability, customer responsiveness, and first-time fix performance.
Safety, quality, delivery, cost, productivity & inventory
- Drive a warehouse operating model with clear accountability for safety, quality, delivery, cost, productivity, and inventory.
- Promote and enforce safe warehouse practices for material handling, storage, movement, equipment use, and facility organization.
- Establish network-wide operating metrics and standards, including inventory accuracy, order and receiving accuracy, dock-to-stock cycle time, material availability, productivity, inventory velocity, space utilization, and service responsiveness.
- Own inventory accuracy, cycle counting, stock adjustments, truck-stock accuracy, transfer controls, and inventory-governance practices across the network.
- Use operational and financial data to identify root causes, improve performance, and reduce waste, excess handling, emergency purchasing, and avoidable service delays.
Technology, data & automation
- Define warehouse technology requirements and partner with business and technology teams to improve WMS, TMS, ERP, CRM, reporting, and inventory capabilities.