Director, Visit Experience

La Salle University; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical & dental plans

Employer paid life and disability

Retirement benefits

Paid time off

Tuition benefits for employees

Tuition for dependents after years of

No wait period for degrees

Job summary

La Salle University invites applications for the position of Director, Visit Experience. This role leads campus visits, tours, group visits, and special events within Admissions, ensuring a welcoming and inclusive visitor experience for prospective students and families.

The Director will supervise the Visit Coordinator, oversee the ACE program, coordinate calendars and communications, and partner across departments to deliver a high-quality student visit program.

Qualifications

• Ability to work as part of a team.
• Ability to multi-task.
• Strong organizational skills with a focus on details.
• Excellent interpersonal skills.
• Experience in event planning.
• Experience working in higher education or a related field.
• Knowledge of and commitment to the mission of La Salle University.

Responsibilities

• Provide direction and vision to the student experience including campus tours, group visits, special events, etc.
• Supervise Visit Coordinator.
• Maintain Enrollment division calendar of events.
• Coordinate marketing for admissions related events.
• Provide direction and supervision to the visit experience team including professional and student staff.
• Ensure that the reception area functions properly with an eye on customer service.
• Provide direction and vision to the Admissions Campus Explorer ( ACE ) program.
• Oversee student staff at events and prepare assignments for all student workers.
• Communicate with appropriate offices to ensure that Admissions events are properly planned and managed.
• Prepare event information to submit for internal and external communications.
• Ensure event and content information on the website and emails is accurate.
• Submit requests in advance for facilities, marketing, catering, room reservations, etc, as needed.
• Assist with the planning and execution of campus wide events, as needed and requested.
• Regularly evaluate and adjust admissions events.
• Ensure print materials for the visit experience are updated and in stock.
• Manage inventory of event materials.
• Work collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.
• Attend recruitment events to support registration and other administrative tasks.
• Perform other related duties as assigned.

Skills

Teamwork

Multitasking

Organizational skills

Interpersonal skills

Event planning

Higher education experience

Mission alignment

Job description

Please see Special Instructions for more details.

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.

• comprehensive medical and dental plans
• employer paid life and disability insurance
• retirement benefits
• generous paid time off (vacation, sick leave, and holidays)
• tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period)
• no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service)

Position Overview

Position Title

Position Title Director, Visit Experience

Department

Department 522000 - Admissions

Position Type

Position Type Regular

Position Classification

Position Classification Full-Time, 12 months

Grant/Gift Funded (all or a portion)?

Grant/Gift Funded (all or a portion)? No

If Temporary or Grant Funded, Start Date and End Date

Posting Number

Posting Number S1461P

Position Summary

The Director for Visit Experience has the primary responsibility for directing the planning and implementing logistics for multiple admissions events, effectively relay event information to faculty and staff, supervising the visitor reception area, providing oversight to the student Admission Campus Explorer (ACEs) program, organizing and coordinating high school group visits, and ensuring that the student visit experience to Daemen is welcoming and inclusive. The Director for Visit Experience must have the ability to interact in a positive and professional manner with students, faculty, administrators, staff and the public. It is critical that the direction serve as an expert on all aspect of customer service as it relates to hosting off campus guests, the details that go into planning large events, and in effectively supervising and mentoring professional and student staff.

• Provide direction and vision to the student experience including campus tours, group visits, special events, etc.
• Supervise Visit Coordinator.
• Maintain Enrollment division calendar of events.
• Coordinate marketing for admissions related events.
• Provide direction and supervision to the visit experience team including professional and student staff.
• Ensure that the reception area functions properly with an eye on customer service.
• Provide direction and vision to the Admissions Campus Explorer ( ACE ) program.
• Oversee student staff at events and prepare assignments for all student workers.
• Communicate with appropriate offices to ensure that Admissions events are properly planned and managed.
• Prepare event information to submit for internal and external communications.
• Ensure event and content information on the website and emails is accurate.
• Submit requests in advance for facilities, marketing, catering, room reservations, etc, as needed.
• Assist with the planning and execution of campus wide events, as needed and requested.
• Regularly evaluate and adjust admissions events.
• Ensure print materials for the visit experience are updated and in stock.
• Manage inventory of event materials.

Secondary Responsibilities

• Work collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.
• Attend recruitment events to support registration and other administrative tasks.
• Perform other related duties as assigned.

# of Direct Reports

# of Direct Reports 1

Required Qualifications

Required Qualifications:

• Ability to work as part of a team.
• Ability to multi-task.
• Strong organizational skills with a focus on details.
• Excellent interpersonal skills.
• Experience in event planning.
• Experience working in higher education or a related field.
• Knowledge of and commitment to the mission of La Salle University.

Preferred Qualifications

Preferred Qualifications:

• Strong customer service orientation and experience in developing recruiting and communication strategies.
• Previous experience using Ellucian’s BANNER .

Physical Requirements and/or Unusual Work Hours

• Evening and weekend work will be necessary during peak times.
• Some travel to colleges for external events.
• Mobility and ability to lift and move boxes, equipment, and set-ups.

Special Instructions to Applicant

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.

• comprehensive medical and dental plans
• employer paid life and disability insurance
• retirement benefits
• generous paid time off (vacation, sick leave, and holidays)
• tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period)
• no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service)

Posting Information

Application Open Date

Application Open Date 09/08/2026

Application Close Date

Application Open To

Application Open To Internal and External Applicants

1900 W. Olney Avenue, Philadelphia, PA 19141