Director, UX Design

Sam's Club; Bentonville (AR); On-site; USD 110,000 - 260,000; Full time

Job summary

A leading retail company is seeking a Director of User Experience Design to lead and inspire a team. The role involves developing user-centered design strategies, managing functional partnerships, and driving customer needs through innovative solutions. The ideal candidate will possess strong leadership skills and proficiency in design tools, ensuring a collaborative environment that meets business objectives.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Ability to lead and inspire a team of UX designers.
• Deep understanding of user-centered design principles.
• Experience with usability testing and user research methods.

Responsibilities

• Develop and implement strategies to attract and maintain a highly skilled workforce.
• Build and maintain relationships with customers to understand their needs.
• Drive adherence to interaction patterns and templates in design.

Skills

Leadership

User-Centered Design

Communication

Problem-Solving

Tools

Sketch

Figma

Adobe XD

InVision

Job description

Direct message the job poster from Sam's Club

Building out strategic growth and culture foundations for teams

What you'll do...

User Discovery

• Demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies.
• Proactively identify areas for user profile enhancements and new participatory design features based on user interviews and surveys.
• Plan site visits to end users and maintain appropriate records of user observations.
• Present data from site visits in ways that can be used to drive design, such as user stories and user journey maps.
• Critically evaluate previous user research from multiple sources and perspectives.

Managing Functional Partnerships

• Build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry.
• Leverage support from partners to drive business programs and priorities.
• Create an environment that supports collaboration with people from different functions and technical viewpoints.
• Provide insights on the impact of cross-functional team collaboration on achieving strategic goals.
• Support colleagues and stakeholders in developing their understanding of technology, business, and performance to identify solutions for improved services, solutions, and relationships.

Design Research

• Define the key problems to be addressed in research projects.
• Design and drive a research strategy to meet identified research needs.
• Review the relevance and usefulness of findings against research objectives outlined in research project plans.
• Lead the production of final research findings and associated outcomes.
• Develop reports on future improvements to research processes.
• Identify potential legal and ethical issues from using research material.
• Collaborate with and understand the value of other research partners, such as site analytics and consumer insights, to synthesize and leverage existing data and coordinate research efforts.

Influencing and Building Stakeholder Consensus

• Lead discussions with varying viewpoints confidently.
• Influence diverse audiences using customized communication and appropriate frameworks.
• Leverage fact-based data and analytics insights to build a cohesive narrative and present it in a clear, concise, and meaningful way.
• Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs.
• Become a trusted advisor to diverse stakeholders, influencing them to act on product and technology matters.
• Provide respectful, effective, and timely feedback, and seek, internalize, and utilize received feedback.

Driving Customer/Client Needs

• Build and maintain relationships with customers to build a strong understanding of customer problems, goals, and motivations.
• Create processes to gather and analyze end-user experiences with a product.
• Build a deep understanding of customer problems to evaluate user risks and rewards and make decisions.
• Drive the development of holistic solutions that focus on customer readiness and engagement.
• Create avenues to enable continuous and just-in-time feedback from customers.
• Design and implement new barrier-free processes, solutions, and practices based on business priorities.

Usability Testing and Iteration

• Perform testing against a design specification and solve testing issues.
• Consult on test strategies, components, processes, plans, and approaches during the user acceptance testing process.
• Compare and contrast the features and benefits of major acceptance testing frameworks.
• Apply user acceptance testing in typical software development scenarios.
• Critique user acceptance plans for appropriateness and completeness.
• Develop approaches for acceptance testing according to legal or contractual agreements.
• Monitor end users in defining the testing environment and acceptance criteria.
• Explain the importance of active participation in test designs and other testing phases.

Interaction Design

• Define and document design details through process flows, site maps, wireframes, and functional specifications in multiple formats.
• Provide suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions, and contribute to the pattern library.

Visual Design

• Define and document design details at a system level with accurate design specifications, such as position, padding, and font size, in multiple formats.
• Lead visual quality assurance against a design specification and rapidly prioritize and solve issues.
• Create and define templates and style guides to design consistent and scalable design solutions at the system level.

Prototyping

• Drive adherence to and use of interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions, and contribute to the pattern library.
• Evaluate the types of prototypes and technologies to be used to design and develop prototypes and technical proofs of concept.
• Provide guidance to build interactive models that can access live content with reusable components and tools to enable and facilitate prototyping.
• Evaluate current standards, policies, and guidelines in the development of prototypes.

General Responsibilities

• Provide overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices.
• Analyze costs and forecasts and incorporate them into business plans.
• Determine and support resource requirements, evaluate operational processes, and measure outcomes to ensure desired results.
• Identify and capitalize on improvement opportunities, promote a customer environment, and demonstrate adaptability and sponsor continuous learning.
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.

What you'll bring

• Leadership and Vision: Ability to lead and inspire a team of UX designers, setting a clear vision and strategy for user experience across the organization.
• User-Centered Design Principles: Deep understanding of user-centered design principles and methodologies to create intuitive and user-friendly designs.
• Proficiency in Design Tools: Expertise in using design tools such as Sketch, Figma, Adobe XD, and InVision to create wireframes, prototypes, and high-fidelity mockups.
• Interaction Design and Information Architecture: Strong skills in interaction design and information architecture to define and document design details through process flows, site maps, wireframes, and functional specifications.
• Usability Testing and User Research: Experience with usability testing and user research methods to gather insights and inform design decisions.
• Communication and Collaboration: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Problem-Solving and Attention to Detail: Strong problem-solving skills and attention to detail to anticipate and mitigate risks during information synthesis and arrive at possible solutions for interactive designs.
• Mentorship and Guidance: Ability to mentor and guide junior designers, providing expert advice and fostering a collaborative and innovative design environment.
• Strategic Thinking: Ability to think strategically and align UX design initiatives with business goals and objectives.
• Stakeholder Management: Strong skills in managing and influencing stakeholders at all levels of the organization.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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