Director, UX Design

Walmart; Arkansas; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a talented UX Designer to lead innovative design projects that enhance user experiences. This role involves collaborating with cross-functional teams, conducting user research, and implementing user-centered design principles to create intuitive interfaces. The ideal candidate will have expertise in design tools and a passion for understanding customer needs. Join a dynamic team that values creativity and innovation, and contribute to developing solutions that resonate with users. If you're ready to make a significant impact in a fast-paced environment, this opportunity is for you!

Benefits

Performance-based bonuses

Health insurance

401(k) plan

Employee discounts

Flexible working hours

Paid time off

Career development opportunities

Wellness programs

Qualifications

• Deep understanding of user-centered design principles and methodologies.
• Experience with usability testing and user research methods.

Responsibilities

• Lead discussions and influence diverse audiences using data.
• Build and maintain relationships with customers to understand their needs.

Skills

User-Centered Design Principles

Usability Testing

Communication Skills

Problem-Solving

Strategic Thinking

Education

Bachelor's Degree in Design or Related Field

Master's Degree (Preferred)

Tools

Sketch

Figma

Adobe XD

InVision

HTML

CSS

JavaScript

Job description

Position Summary...

What you'll do...

User Discovery

• Demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies.
• Proactively identify areas for user profile enhancements and new participatory design features based on user interviews and surveys.
• Plan site visits to end users and maintain appropriate records of user observations.
• Present data from site visits in ways that can be used to drive design, such as user stories and user journey maps.
• Critically evaluate previous user research from multiple sources and perspectives.

Managing Functional Partnerships

• Build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry.
• Leverage support from partners to drive business programs and priorities.
• Create an environment that supports collaboration with people from different functions and technical viewpoints.
• Provide insights on the impact of cross-functional team collaboration on achieving strategic goals.
• Support colleagues and stakeholders in developing their understanding of technology, business, and performance to identify solutions for improved services, solutions, and relationships.

Design Research

• Define the key problems to be addressed in research projects.
• Design and drive a research strategy to meet identified research needs.
• Review the relevance and usefulness of findings against research objectives outlined in research project plans.
• Lead the production of final research findings and associated outcomes.
• Develop reports on future improvements to research processes.
• Identify potential legal and ethical issues from using research material.
• Collaborate with and understand the value of other research partners, such as site analytics and consumer insights, to synthesize and leverage existing data and coordinate research efforts.

Influencing and Building Stakeholder Consensus

• Lead discussions with varying viewpoints confidently.
• Influence diverse audiences using customized communication and appropriate frameworks.
• Leverage fact-based data and analytics insights to build a cohesive narrative and present it in a clear, concise, and meaningful way.
• Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs.
• Become a trusted advisor to diverse stakeholders, influencing them to act on product and technology matters.
• Provide respectful, effective, and timely feedback, and seek, internalize, and utilize received feedback.

Driving Customer/Client Needs

• Build and maintain relationships with customers to build a strong understanding of customer problems, goals, and motivations.
• Create processes to gather and analyze end-user experiences with a product.
• Build a deep understanding of customer problems to evaluate user risks and rewards and make decisions.
• Drive the development of holistic solutions that focus on customer readiness and engagement.
• Create avenues to enable continuous and just-in-time feedback from customers.
• Design and implement new barrier-free processes, solutions, and practices based on business priorities.

Usability Testing and Iteration

• Perform testing against a design specification and solve testing issues.
• Consult on test strategies, components, processes, plans, and approaches during the user acceptance testing process.
• Compare and contrast the features and benefits of major acceptance testing frameworks.
• Apply user acceptance testing in typical software development scenarios.
• Critique user acceptance plans for appropriateness and completeness.
• Develop approaches for acceptance testing according to legal or contractual agreements.
• Monitor end users in defining the testing environment and acceptance criteria.
• Explain the importance of active participation in test designs and other testing phases.

Interaction Design

• Define and document design details through process flows, site maps, wireframes, and functional specifications in multiple formats.
• Provide suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions, and contribute to the pattern library.

Visual Design

• Define and document design details at a system level with accurate design specifications, such as position, padding, and font size, in multiple formats.
• Lead visual quality assurance against a design specification and rapidly prioritize and solve issues.
• Create and define templates and style guides to design consistent and scalable design solutions at the system level.

Prototyping

• Drive adherence to and use of interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions, and contribute to the pattern library.
• Evaluate the types of prototypes and technologies to be used to design and develop prototypes and technical proofs of concept.
• Provide guidance to build interactive models that can access live content with reusable components and tools to enable and facilitate prototyping.
• Evaluate current standards, policies, and guidelines in the development of prototypes.

General Responsibilities

• Provide overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices.
• Analyze costs and forecasts and incorporate them into business plans.
• Determine and support resource requirements, evaluate operational processes, and measure outcomes to ensure desired results.
• Identify and capitalize on improvement opportunities, promote a customer environment, and demonstrate adaptability and sponsor continuous learning.
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.

What you'll bring

• Leadership and Vision: Ability to lead and inspire a team of UX designers, setting a clear vision and strategy for user experience across the organization.
• User-Centered Design Principles: Deep understanding of user-centered design principles and methodologies to create intuitive and user-friendly designs.
• Proficiency in Design Tools: Expertise in using design tools such as Sketch, Figma, Adobe XD, and InVision to create wireframes, prototypes, and high-fidelity mockups.
• Interaction Design and Information Architecture: Strong skills in interaction design and information architecture to define and document design details through process flows, site maps, wireframes, and functional specifications.
• Usability Testing and User Research: Experience with usability testing and user research methods to gather insights and inform design decisions.
• Communication and Collaboration: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Problem-Solving and Attention to Detail: Strong problem-solving skills and attention to detail to anticipate and mitigate risks during information synthesis and arrive at possible solutions for interactive designs.
• Front-End Technologies: Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus to build interactive models and prototypes.
• Mentorship and Guidance: Ability to mentor and guide junior designers, providing expert advice and fostering a collaborative and innovative design environment.
• Strategic Thinking: Ability to think strategically and align UX design initiatives with business goals and objectives.
• Stakeholder Management: Strong skills in managing and influencing stakeholders at all levels of the organization.

• Respect the Individual

• Build high-performing teams, seek and embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform.
• Drive a positive associate and customer/member experience for all.
• Create a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
• Build the talent pipeline and foster an environment allowing everyone to bring their best selves to work.
• Empower associates and partners to act in the best interest of the customer and company.
• Regularly recognize others' contributions and accomplishments.
• Build strong and trusting relationships with team members and business partners.
• Work collaboratively and cross-functionally to achieve objectives.
• Communicate and listen attentively with energy and positivity to motivate, influence, and inspire commitment and action.

Act with Integrity

• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model the Walmart values and lead by example to foster our culture.
• Support Walmart's goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
• Ensure that teams follow the law, our code of conduct, and company policies.
• Promote an environment where associates feel comfortable sharing concerns and model our culture of non-retaliation.
• Listen to concerns raised by associates, take action, and enable others to do the same.
• Hold self and teams accountable for achieving results in a way that is consistent with our values.
• Act as an altruistic servant leader and be consistently humble and self-aware.

Serve our Customers and Members

• Deliver expected business results while putting the customer/member first and consistently applying an omnimerchant mindset.
• Act with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
• Adopt a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.

Strive for Excellence

• Consistently raise the bar and seek to improve.
• Demonstrate curiosity and a growth mindset.
• Seek feedback, ask thoughtful questions, and foster an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking.
• Exhibit resilience in the face of setbacks.
• Drive continuous improvements, supervise the adoption of new technology, and support digital disruption in line with Walmart's business model.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!...