Director, US People Operations

KIND; Northern (KY); Hybrid; USD 83,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Pre-tax Flexible Spending Account (FSA

Pre-tax transit and parking spending

Employer-paid life insurance

Disability insurance

Job summary

KIND is seeking a Director of US People Operations to lead and shape the US HR function. Based remotely in the U.S., you will guide employee relations, labor law compliance, payroll, benefits, and HRIS, while partnering with senior leadership to advance people strategies.

You will oversee a team of HR professionals, manage unions where applicable, and drive data-driven decisions to support engagement, retention, and legal compliance across all US jurisdictions.

Qualifications

• Undergraduate degree required; graduate degree preferred or equivalent experience.
• Fluent in English.
• 8+ years in HR Operations with benefits and employee relations.
• Experience in nonprofit or mission-driven settings preferred.
• 3+ years supervisory experience.
• Strong knowledge of U.S. employment law and HR best practices.
• Experience managing union relationships and negotiations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and on multiple projects.
• Remote-work experience preferred.

Responsibilities

• Leads the US People Operations team, mentoring staff and fostering a high-performance culture.
• Partners with leaders to align US HR initiatives with global strategies and business goals.
• Acts as senior advisor on employee relations, ensures compliance, and manages union matters.
• Oversees US benefits governance, payroll data workflows, HRIS integrity, policies, and SOPs.

Skills

HR Operations

Employee relations

Labor law knowledge (US)

Union relations

Investigation & conflict resolution

Communication

Project management

Data analytics

Remote work experience

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

About KIND

Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children.

Position Summary

Reporting to the Vice President, Global Human Resources, the Director, US People Operations is KIND’s senior HR business partner and advisor for the US employee population, and the escalation point for employee relations, US labor and employment law compliance, and union matters. This role also leads the day-to-day operations of the US HR team - spanning HRIS, benefits and leave administration, payroll, and performance management.

This a headquarters position based remotely from any location in the U.S.

Essential Functions

Team Leadership & People Management:

• Leads, mentors, and develops the US People Operations team, including Senior HR Operations Specialists, HR Specialists, and HR Coordinators, fostering a high-performance, collaborative, and service-oriented culture.

Strategic Partnership:

• Builds strong relationships with leaders and staff, acting as trusted advisor and thought partner on all people matters.
• Proactively identifies and addresses HR needs across US business units, aligning global HR initiatives with regional goals and people priorities.
• Contributes to the development and implementation of US HR strategies and initiatives in partnership with the Chief People Officer, VP, Global Human Resources, and the rest of the HR leadership team.
• Works with business leaders to bring the people lens to business planning discussions.

Employee Relations:

• Acts as senior advisor to managers and staff on employee relations and HR matters across the US.
• Serves as the primary escalation point for day-to-day ER and HR issues.
• Leads compliance with US federal, state, and local labor and employment law, including EEO, ADA, FMLA, DOL requirements, OSHA, and applicable state-specific mandates.
• Leads compliance audits, regulatory reporting, and policy updates to keep KIND current with evolving employment legislation across all US jurisdictions in which KIND operates.
• Manages union relations and matters on behalf of KIND, serving as the primary point of contact for union-related communications, negotiations, and grievance processes.
• Provides leadership in advising and coaching managers around employee matters, counseling employees, and facilitating forums for communication and conflict resolution to promote engagement, satisfaction, and retention.
• Leads investigation, mediation, and resolution of employee relations matters, escalating to the Vice President, Global Human Resources as appropriate.

Oversight of US HR Operations:

• Leads end-to-end US benefits governance, compliance, and vendor management - overseeing annual renewals, open enrollment, plan design reviews, employee communications, and regulatory plan documentation (medical, dental, vision, life, disability, and retirement plans).
• Ensures compliance with FMLA, PDL, CFRA, ADA, and other applicable federal and state leave laws.
• Oversees core employee lifecycle processes - from onboarding and status changes through offboarding, ensuring operational efficiency, data accuracy, and standard operating procedure (SOP) compliance.
• Directs US payroll data workflows and HRIS data integrity, partnering closely with Finance and internal teams to ensure accurate, timely processing and resolution of payroll/benefits escalations.
• Develops, analyzes, and presents key HR metrics and dashboards (headcount, turnover, leave utilization, and ER trends) to inform leadership strategy and workforce planning.
• Maintains and evolves US HR policies, SOPs, and the Employee Handbook, ensuring alignment with cultural values and legal compliance.
• Supports US compensation administration and departmental budget management in partnership with HR leadership.

Qualifications and Requirements

• Undergraduate degree required; graduate degree in human resources, organizational psychology, or a related field preferred, or equivalent experience.
• Must be fluent in English.
• Minimum of 8 years of progressive experience in HR Operations, to include benefits administration, and employee relations.
• Demonstrated expertise in employee relations, including conducting complex investigations, advising managers on performance management and disciplinary matters.
• Experience in a nonprofit or mission-driven organization is highly preferable, though not essential.
• Minimum of 3 years of experience in a supervisory role.
• Strong knowledge of U.S. employment law and HR best practices.
• Direct experience managing union relationships, union negotiations, and union grievance processes preferred, though not essential.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects in a deadline-oriented environment with a keen orientation for details, and work both independently as well as contributing member of a team.
• Excellent organizational and communication skills; strong cross cultural and interpersonal skills; ability to build rapport with staff at all levels.
• Enjoys collaboration and thrives in a fast-paced team-and matrix-oriented working environment.
• Data-driven decision-maker who uses analytics and data to guide strategic decisions that align with goals, objectives, and initiatives.
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment preferred but not required.
• Ability to occasionally travel as needed.

$83,464.70 - $104,330.88 a year

Our Benefits

• Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
• Pre-tax flexible spending account (FSA) for both medical and dependent care.
• Pre-tax transit and parking spending account.
• Employer-paid life insurance and accidental death and dismemberment insurance.
• Employer-paid short and long-term disability insurance.

For a complete list of benefits, please click here.

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.

For more information regarding our Wellness initiatives please visit this link.