Director - Transition, Readiness & Change Management - Tampa, FL

Maximus; Tysons (VA); On-site; USD 162,000 - 200,000; Full time

Job summary

Maximus in Tysons, VA is seeking a senior operations leader to manage assigned contracts, drive performance, and ensure compliance with all terms. You will own the P&L, supervise teams, and partner across departments to optimize service delivery.

The role emphasizes process improvement, budget oversight, and strong collaboration with IT and executives to sustain high customer satisfaction and contract success.

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years of professional experience.

Responsibilities

• Oversee operations and performance of assigned contracts, including P&L and compliance.
• Manage customer relationships and address/resolve complaints.
• Provide leadership and supervision, setting goals and evaluating results.
• Drive process improvement to enhance efficiency, productivity, and quality.
• Collaborate with IT to ensure applications support contract goals and quality.

Skills

Leadership

P&L management

Customer relationship management

Process improvement

Budgeting

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Job description

Essential Duties and Responsibilities:- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.- Interpret policies, procedures, and goals of the company for subordinates.- Participate in the development and monitoring of the operational budget related to assigned contracts.- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.- Direct and control the activities of a broad functional area through several department managers within the company.- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.- Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.- Ensure budgets and schedules meet corporate requirements.- Regularly interact with executives and/or major customers.- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.Minimum Requirements- Bachelor's degree in relevant field of study.- 10+ years of relevant professional experience required.EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$162,000.00Maximum Salary$200,000.00