Case Manager

Maximus; Santa Ana (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

On-site training in Anaheim

Travel to Santa Ana/Laguna Hills

Job summary

Maximus is seeking a dedicated customer service professional to support program participants in California. You will build strong relationships, monitor progress, and guide clients through enrollment to benefit allocation, coordinating access to services such as education, medical care, childcare, and transportation.

The role requires a passion for community service, comfort with standard office tools, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required; 0–2 years of relevant experience or equivalent.
• Bachelor's degree in human services, social work, or related field is required.

Responsibilities

• Cultivate and nurture relationships with customers.
• Monitor engagement and progress within the program.
• Collaborate with customers to set and achieve program goals.
• Guide customers through the application process from enrollment to benefits.
• Assist with accessing services such as education, healthcare, childcare, and transportation.
• Perform follow-ups to address needs and concerns.
• Maintain accurate case documentation of all interactions.
• Share outreach updates with project staff.
• Identify barriers to engagement and inform leadership.
• Support leadership with additional duties as needed.

Skills

Customer service

Team collaboration

Computer literacy

Bilingual (preferred)

Education

High school diploma or GED

Bachelor's degree in human services, social work, or related field (required)

Tools

MS Office

Job description

Essential Duties and Responsibilities:- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.- Collaborate with team members to provide expertise and support in resolving participant issues effectively.- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.- Perform additional duties as directed by leadership to support program objectives.- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, t ransportation, mental health resources, legal assistance, and other pertinent needs.- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met s atisfactorily.- Collaborate with team members to provide expertise and support in resolving participant issues effectively.- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.- Perform additional duties as directed by leadership to support program objectives.Minimum Requirements- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.- Bachelor's degree in human services, social work, or related field from an accredited college or university ( required )- A genuine passion for serving the community and making a positive impact- Comfortable using computers and standard office tools in day-to-day work- Enjoys collaborating with others and thrives in a fast-paced, team-oriented environment- Preferred bilingual languages (Spanish, Arabic and Farsi)- Willing to commit to 4 weeks of on-site training in our Anaheim office- Willing to travel to alternate offices in Santa Ana or Laguna Hills at least once per week during training period for job shadowingEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$24.50Maximum Salary$25.00