Field Service Supervisor - ( Contractor Services - Lighting )

Wesco; Raleigh (NC); On-site; USD 82,000 - 110,000; Full time

Benefits offered by this job

Bonus plan

Retirement savings

Paid time off

Job summary

Wesco is seeking a Supervisor - Field Service to lead and execute day-to-day objectives for service technicians. You will manage routes, coordinate team activities, and develop schedules for timely completion under customer contracts.

The role requires heavy equipment operation skills and geographic mobility across multi-state territories with up to 30% overnight travel. Qualifications include a Bachelor’s in business, 3–5 years of supervision in construction, forklift certification, and OSHA

Qualifications

• Valid Driver’s License with a satisfactory driving record.
• Bachelors Degree in business required.
• Forklift certified required; OSHA 10 and OSHA 30 preferred.
• 3–5 years of heavy equipment operation (forklift certified).
• 3–5 years of supervision experience in a construction environment.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction, or mechanical products.
• Strong time management, communication, and interpersonal skills.
• Must be geographically mobile with up to 30% travel.

Responsibilities

• Directs and manages service routes from start to finish according to the contract.
• Provides daily direction to Field Service Technicians to ensure timely completion of routes.
• Liaises with project stakeholders and directs customer interaction.
• Sets and manages project expectations with team members and stakeholders.
• Tracks milestones and delivers progress reports and proposals.
• Manages changes in service routes and develops contingency plans.
• Inspects progress, equipment, and sites to verify safety and specs.
• Maintains a safe working environment and follows safety regulations.
• Completes monthly safety reporting.
• Performs other duties as assigned.

Skills

Heavy equipment operation

Leadership

Time management

Communication

Interpersonal skills

Education

Bachelors’ Degree in business

Tools

Forklift certified

Job description

Job Description

As the Supervisor - Field Service you will lead, direct, and execute the day-to-day operational objectives of one or more service technicians. You will manage service routes, help coordinate team activities, identify appropriate resources needed, and develop schedules to ensure timely completion of service routes in accordance with the customer contract. You will be in a field working position and must be skilled in heavy equipment operation. You must be geographically mobile.

You will be managing a multi-state territory across KY, NC, SC, TN, GA, DE, MD, VA, WV and PA with up to 30% overnight travel as required.

• Directs and manages service routes development from beginning to end according to the customer contract.


• Provides daily direction to Field Service Technicians to ensure timely completion of service routes.


• Liaises with project stakeholders on an ongoing basis. Directs customer interaction.


• Set and continually manages project expectations with team members and other stakeholders.


• Tracks project milestones and deliverables. Develops and delivers progress reports, proposals, and requirements documentation.


• Proactively manages changes in service routes scope, identifies potential crises, and devise contingency plans.


• Inspects work progress, equipment, or construction sites to verify safety or to ensures all specifications are met.


• Ensures safe working environment at all times and follows appropriate safety regulations.


• Completes monthly safety reporting.


• Performs other duties as assigned.

Job Description

As the Supervisor - Field Service you will lead, direct, and execute the day-to-day operational objectives of one or more service technicians. You will manage service routes, help coordinate team activities, identify appropriate resources needed, and develop schedules to ensure timely completion of service routes in accordance with the customer contract. You will be in a field working position and must be skilled in heavy equipment operation. You must be geographically mobile.

You will be managing a multi-state territory across KY, NC, SC, TN, GA, DE, MD, VA, WV and PA with up to 30% overnight travel as required.

Responsibilities

• Directs and manages service routes development from beginning to end according to the customer contract.


• Provides daily direction to Field Service Technicians to ensure timely completion of service routes.


• Liaises with project stakeholders on an ongoing basis. Directs customer interaction.


• Set and continually manages project expectations with team members and other stakeholders.


• Tracks project milestones and deliverables. Develops and delivers progress reports, proposals, and requirements documentation.


• Proactively manages changes in service routes scope, identifies potential crises, and devise contingency plans.


• Inspects work progress, equipment, or construction sites to verify safety or to ensures all specifications are met.


• Ensures safe working environment at all times and follows appropriate safety regulations.


• Completes monthly safety reporting.


• Performs other duties as assigned.

Qualifications

• Valid Driver’s License, with a satisfactory driving record required


• Bachelors’ Degree in business required.


• Forklift certified required, OSHA 10 and OSHA 30 certification preferred.


• 3 years required, 5 years preferred of heavy equipment operation (forklift certified).


• 3 years required, 5 years preferred of supervision experience in a construction environment.


• Strong knowledge of inventory control processes is required.


• Knowledge of electrical, construction, or mechanical products is required.


• Strong time management skills is required.


• Strong communication and interpersonal skills is required.


• Basic computer skills is required.


• Ability to understand and follow verbal and/or written instructions is required.


• Ability to operate hand and power tools and equipment is required.


• Must be geographically mobile and willing to travel based upon customer projects is required with the ability to travel up to 30%.


• Ability to anticipate and prepare for customer needs is preferred.


• Ability to adapt to changing situations and to perform multiple tasks simultaneously is preferred.

Compensation Details: $81,753 - $110,366 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.