Director, Technology Strategy

Dentsu International Americas; United States; Remote; USD 113,000 - 158,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

15 paid holidays per year

Paid parental leave

Job summary

Dentsu International Americas is seeking a senior technology strategy consultant for CX and marketing technology, guiding client engagements across CRM, data, analytics and ad tech. You will lead discovery meetings, shape recommendations, and mentor analysts while collaborating with the engagement team.

Based in the continental United States with remote flexibility, you will travel up to 25% for client work; the role offers exposure to diverse industries, advanced tools, and a path to leadership.

Qualifications

• 10+ years in technology/marketing consulting or digital agency marketing tech.
• Senior knowledge of CRM concepts and customer experience platforms.
• Experience leading diverse teams and client-facing engagements.
• Able to travel up to 25% for client work.

Responsibilities

• Provide expertise across digital technology components and industry best practices.
• Lead discovery meetings with clients and vendors.
• Manage client expectations and drive meetings.
• Guide delivery with engagement team using PowerPoint, Excel, Lucidchart.
• Develop materials to illustrate CX tech integration.

Skills

CRM concepts

Customer experience tech

Analytics modeling

Campaign management

Data architecture

Education

Bachelor's degree

Tools

Excel

PowerPoint

Lucidchart

Miro

Vizio

Job description

We welcome remote candidates based in the continental United States.

You Will:

• Provide expertise, vendor knowledge, and industry best practices across digital technology components including: Identity Resolution, Data Management and Architecture, Analytics/ Measurement & Reporting, Artificial Intelligence and Modeling, Audience Management, Testing and Optimization, Content Management and Delivery, Channel Personalization, Demand Generation, and AdTech
• Connect technology capability goals to our needs and build compelling stories to explain value
• Build relationships and manage client expectations by facilitating and driving client meetings and discussions
• Lead daily delivery efforts partnering with the engagement team members to complete materials in PowerPoint, excel (can maintain spreadsheets), and Lucidchart.
• Lead discovery meetings with clients, new partners, vendors or subject matter experts taking notes, gathering documentation and identifying follow-ups
• Bring an industry-leading perspective / POV about an important area of the customer experience technology stack and create expertise
• Provide opinions and recommendations in all manner of marketing-related technology use cases
• Lead consulting engagements by building the storytelling and developing recommendations for how to best use information and technology to guide programs across all channels and media
• Manage consulting analysts to guide work product development, coach storytelling skills, and educate on technology capabilities
• Leverage existing frameworks and gather important assets and materials
• Oversee internal projects to improve the offerings and capabilities of the team including bringing new consulting engagements to leadership for consideration
• Develop materials to illustrate and educate teams on how CX technology components work together to support evolved customer experiences
• Support business development opportunities across variety of industries as a technology strategy subject matter expert (SME) or finding opportunities within existing clients

You Have:

• 10+ years of experience consulting within technology or marketing OR 10+ years of experience working in a digital agency operating marketing technology in a specific field
• Senior knowledge of Customer Relationship Marketing (CRM) technical concepts, customer experience technology, including loyalty, service, commerce, content, analytics and cloud technologies
• Expert knowledge in a focused capability or capabilities around relational databases, customer data integration, analytic modeling, campaign management, content management, commerce, loyalty, messaging, service and business intelligence systems will be evaluated
• Experience managing people and leading a diverse team
• Expert proficiency in excel (can maintain spreadsheets), PowerPoint, Lucidchart, Miro and Vizio
• Bachelor's degree from an accredited college/university
• Ability to travel for clients up to 25%

Additional Qualifications (It's advantageous if you have these!):

• Deep understanding and proficiency in how a technology ecosystem works and is implemented to be used by marketing/business teams, including platforms such as, Email Service Platform, CDP, Digital Asset Manager, Data Lake, or ID Resolution technology. This should include major requirements for successful implementation and the problems a technology is built to resolve. It may also include an understanding of different vendors for a technology and how they each provide unique solutions in the larger marketplace for the technology
• Success in leading consulting work for clients and providing presentations and deliverables to a client
• Demonstrated experience in testing, expanding, and correcting one's personal knowledge of a topic to improve existing skills
• Desire to understand client systems and challenges naturally enough to provide insightful, nuanced, and recommendations specific to the client.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

The annual salary range for this position is $113,000-$158,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Dentsu also complies with applicable st