Director, Technology & Product Delivery

Davita Inc.; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Encova Insurance is seeking a Director of Technology & Product Delivery to drive digital transformation within the organization. This role involves overseeing technology strategies that enhance operational efficiency and customer experience in personal and commercial lines. The ideal candidate will have extensive experience in the technology and insurance sectors, with strong leadership and communication skills essential to lead cross-functional teams and manage large projects effectively.

Benefits

401(k)

Wellness programs

Bonus incentive plans

Flexible schedules

Early close every Friday

Qualifications

• Typically 10+ years of experience in technology or insurance.
• Proven track record managing large-scale initiatives.
• In-depth understanding of P&C insurance and core systems.

Responsibilities

• Lead the development and execution of the technology strategy.
• Oversee implementation of core systems and platforms.
• Manage relationships with third-party technology vendors.

Skills

Leadership

Communication

Project Management

Technology Strategy

Data Analytics

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field

Advanced Degree (MBA, Master's in Technology preferred)

Tools

Guidewire PC, BC and CC

AI and Machine Learning

Automation Technologies

Job description

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The Director of Technology & Product Delivery plays a crucial role in driving the digital transformation of an insurance company, ensuring that technology enhances both operational efficiency and the customer experience across personal lines & commercial lines products. This position involves leading and overseeing the technology strategy, development, and implementation of insurance products along with driving digital transformation to enable operational efficiency and customer experience.

ESSENTIAL FUNCTIONS:

• Lead the development and execution of the technology strategy for personal lines, commercial lines, or other shared services in close collaboration with business leaders.
• Align technology initiatives with overall business goals and objectives, ensuring that technology drives growth and improves operational efficiency.
• Collaborate with senior leadership to understand business needs and translate them into technology solutions.
• Oversee the design, development, and implementation of core systems, applications, and platforms used for underwriting, policy management, billing, and customer service in personal lines.
• Ensure high-quality delivery with integrations and onboarding of new technologies, automation, and data analytics to improve business processes.
• Stay updated with the latest technological trends in the insurance industry and ensure the company is leveraging emerging technologies.
• Lead and manage multiple product teams responsible for production support, enhancements and projects.
• Foster a collaborative and innovative culture to drive continuous improvement.
• Mentor and develop talent within the team to enhance skills and promote career growth.
• Manage relationships with third-party technology vendors and service providers.
• Oversee the selection, negotiation, and management of contracts related to external software and technology tools.
• Manage the technology budget for technology and ensure that resources are allocated efficiently.
• Monitor project timelines, costs, and risks to ensure the successful and timely delivery of technology projects.
• Ensure that the technology complies with relevant regulations, including data privacy laws and industry-specific standards.
• Collaborate with legal and compliance teams to address any regulatory challenges related to technology.
• Work closely with the customer experience and digital teams to enhance the customer journey, using technology to create seamless and personalized interactions for policyholders.
• Use data and analytics to understand customer behavior and improve product offerings.
• Innovation & Continuous Improvement:
• Foster a culture of innovation within the personal lines technology team to improve efficiencies, reduce costs, and deliver better customer outcomes.
• Explore new technologies that can enhance product offerings.

KNOWLEDGE, SKILLS AND ABILITIES:

• Typically, 10+ years of experience in the technology or insurance industry, with a proven track record in managing large-scale technology initiatives.
• Strong leadership and team management skills, with experience leading cross-functional teams.
• In-depth understanding of the P&C insurance industry, especially personal lines (auto, home, renters, etc.).
• Expertise in core systems for the insurance industry (Guidewire PC, BC and CC to enable operations of underwriting systems, policy management systems, claims platforms), as well as emerging technologies like AI, machine learning, and automation.
• Ability to analyze complex business problems and design scalable, effective technology solutions.
• Strong communication and stakeholder management skills, as the role requires collaboration with both technical and non-technical stakeholders.
• A bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required. Advanced degrees (e.g., MBA, Master's in Technology) is preferred.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.