Director, Technology Partner (Clinical)

Community Health Systems, Inc.; Franklin (TN); On-site; USD 180,000 - 240,000; Full time

Job summary

Community Health Systems, Inc. is seeking a strategic and innovative Portfolio Leader (Technology Partner) to develop and manage a value-oriented catalog of technology services within the Digital Clinical Services portfolio.

This director-level role will align technology initiatives with business objectives, drive governance, and deliver measurable value through service management and lifecycle optimization.

Qualifications

• 8-10 years of experience in business systems consulting, cybersecurity consulting, or related field, including at least 3 years in a leadership role.
• Experience leading consulting or advisory functions within large, matrixed organizations.
• Familiarity with cybersecurity frameworks such as NIST, ISO, or comparable standards.

Responsibilities

• Develop and maintain the portfolio service catalog, standards, processes, and procedures.
• Align portfolio initiatives with the organization's strategy and business objectives.
• Research and evaluate emerging technologies, incubating and piloting innovative services to meet portfolio needs.
• Promote practical innovation while ensuring cost-effective development and delivery of portfolio services.
• Define and lead strategic planning activities for managed portfolio with Digital Technology stakeholders and corresponding Business Partner, including portfolio financing and budget.
• Conduct in-depth customer research to understand needs, expectations, and emerging demands.
• Lead proactive outreach efforts to communicate portfolio services, initiatives, and planned investments.
• Foster a culture of knowledge sharing and education to keep stakeholders informed about industry trends and portfolio developments.
• Oversee resource allocation within the portfolio, ensuring alignment with priorities and value delivery.
• Implement and monitor financial management processes to optimize cost efficiency.
• Identify and mitigate risks while ensuring compliance with regulatory and organizational standards.
• Translate business requirements into actionable technical specifications in collaboration with technical teams.
• Address and resolve service delivery escalations, ensuring smooth operations and stakeholder satisfaction.
• Define and enforce quality standards for all portfolio services, emphasizing continuous improvement.
• Collect and analyze portfolio performance data, including SLA adherence, cost efficiency, and coverage.
• Develop performance dashboards and reporting systems to provide visibility into portfolio success metrics.
• Establish systems to gather and integrate customer feedback, enhancing the effectiveness of portfolio services.

Skills

Stakeholder management

Strategic planning

Leadership

Communication

Financial oversight

Education

Bachelor's degree in Information Systems/Cybersecurity/related field

Master's degree preferred

Clinical License preferred

Job description

Job Summary

CHS is seeking a strategic and innovative Portfolio Leader (Technology Partner) to develop and manage a value-oriented catalog of technology services. The Director of Digital Clinical Services will play a pivotal role in shaping and executing the organization's digital strategy within the clinical services domain. This leadership position involves overseeing the development and management of a comprehensive digital services portfolio, fostering cross-functional collaboration, and driving continuous improvement to enhance patient care and operational excellence. Additionally, this role is responsible for defining and implementing the Portfolio Leader - Technology Partner function within the broader Digital Business unit, ensuring alignment of technology initiatives with business objectives.

The Portfolio Leader will act as a trusted partner and key liaison between Digital Technology and internal business customers. This director-level role is pivotal in driving cohesive collaboration, aligning organizational strategy, and delivering measurable business value through technology service management and lifecycle optimization. The Portfolio Lead will oversee CHS digital technology solutions within the Digital Clinical Services portfolio, managing them as services to ensure they deliver business value while maintaining a balance between quality, security, and cost efficiency. These solutions may include packaged software or custom-built systems requiring continuous improvement, maintenance, and updates to meet business needs and maintain alignment with organizational goals. This role demands a visionary leader with exceptional communication skills, the ability to build and sustain strategic relationships, and a deep, dual understanding of customer’s business and technology service management. The Portfolio Lead will guide the delivery of business value by facilitating collaboration, driving innovation, and ensuring adherence to portfolio governance, quality, and performance standards.

Essential Functions

• Strategy & Thought Leadership


• Develop and maintain the portfolio service catalog, standards, processes, and procedures.


• Align portfolio initiatives with the organization's strategy and business objectives.


• Research and evaluate emerging technologies, incubating and piloting innovative services to meet portfolio needs.


• Promote practical innovation while ensuring cost-effective development and delivery of portfolio services


• Define and lead strategic planning activities for managed portfolio with Digital Technology stakeholders and corresponding Business Partner, including portfolio financing and budget


• Facilitation & Communication


• Conduct in-depth customer research to understand needs, expectations, and emerging demands.


• Lead proactive outreach efforts to communicate portfolio services, initiatives, and planned investments.


• Foster a culture of knowledge sharing and education to keep stakeholders informed about industry trends and portfolio developments


• Governance


• Oversee resource allocation within the portfolio, ensuring alignment with priorities and value delivery.


• Implement and monitor financial management processes to optimize cost efficiency.


• Identify and mitigate risks while ensuring compliance with regulatory and organizational standards


• Delivery Management


• Build systems to proactively identify portfolio demands and manage them effectively.


• Translate business requirements into actionable technical specifications in collaboration with technical teams.


• Address and resolve service delivery escalations, ensuring smooth operations and stakeholder satisfaction.


• Quality Assurance & Improvement


• Define and enforce quality standards for all portfolio services, emphasizing continuous improvement.


• Collect and analyze portfolio performance data, including SLA adherence, cost efficiency, and coverage.


• Develop performance dashboards and reporting systems to provide visibility into portfolio success metrics.


• Establish systems to gather and integrate customer feedback, enhancing the effectiveness of portfolio services

Qualifications

• Bachelor's Degree in Information Systems, Cybersecurity, or related field required


• Master's Degree preferred


• Clinical License preferred


• 8-10 years of experience in business systems consulting, cybersecurity consulting, or related field, including at least three (3) years in a leadership role required


• Experience leading consulting or advisory functions within large, matrixed organizations required


• Familiarity with cybersecurity frameworks such as NIST, ISO, or comparable standards required

Knowledge, Skills and Abilities

• Strong ability to build and sustain strategic relationships across business and technology teams.


• Deep knowledge of service development lifecycle, product management, and modern technology frameworks.


• Exceptional skills in strategic planning, governance, and financial oversight.


• A visionary mindset with a proven track record of driving innovation and delivering measurable value.


• Excellent communication, facilitation, and stakeholder management skills.


• Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve project objectives.


• Proven leadership within a matrix organization involving management of people, process and resources, which are being allocated across simultaneous projects all having immovable deadlines and high levels of importance and visibility.


• Exceptional organizational and time management abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.


• Flexibility and adaptability to navigate ambiguity and changing priorities, with a proactive and solution-oriented approach to problem-solving.


• Strong business acumen and financial literacy, with the ability to manage budgets, analyze financial data, and make data-driven decisions to drive success.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.