Director, Technology Delivery & Operations

Tuckernuck, Inc.; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Tuckernuck, Inc. is seeking an experienced, customer-centric Technology Delivery and Operations Director to ensure our technology work is executed predictably and our day-to-day technology operations run reliably.

This role owns the operating rhythm for delivery across cross functional initiatives and serves as the coordination point for technology operations. You will partner closely with internal teams and external vendors to reduce operational drag and keep business critical systems healthy

Qualifications

• At least 10 years in technology delivery, technical program management, technology operations, or service delivery, with demonstrated ownership of

Responsibilities

• Own delivery operating model across technology initiatives, including intake, prioritization support, planning cadence, status reporting, and dependency management.
• Drive predictable execution of cross functional initiatives by coordinating internal teams and external vendors, with clear owners, timelines, and definitions of done.
• Maintain a single view of delivery health across active work, with weekly updates for stakeholders.
• Monitor critical integrations and scheduled jobs. Triage failures and escalates to the correct technical owner or vendor with clear context and business impact.
• Own incident management for technology issues, including severity definitions, incident coordination, stakeholder communications, and post incident retrospectives that produce continuous improvements.
• Coordinate maintenance windows and releases across internal systems and third party platforms, including change planning, approvals, communications, and rollback plans.
• Eliminate root causes of recurring issues by tracking trends and communicating action items that need to be completed.
• Collaborate closely with cross-functional teams, including finance, planning, operations, and ecommerce to ensure that all business objectives are achieved
• Creates project plans, makes changes as necessary and effectively communicates status and issues to stakeholders.
• Own technology change management processes, including release calendars, reviews of high risk changes, communication plans, and post release verifications.
• Run post implementation and post incident retrospectives to convert lessons learned into specific improvements that are assigned to internal teams and external vendors.
• Build and maintain operational documentation, including runbooks, escalation paths, maintenance calendars, and a knowledge base that reduces repeat work and improves transparency.
• Actively learns, exploring areas and skills that will help Tuckernuck continue to grow.

Job description

Tuckernuck is looking for an experienced, customer-centric, Technology Delivery and Operations Director to ensure our technology work is executed predictably and our day to day technology operations run reliably. This role owns the operating rhythm for delivery across cross functional initiatives and serves as the coordination point for technology operations. They monitor critical integrations, coordinate maintenance windows and releases, manage incident response and escalation, and drive clear communication and documentation. You will partner closely with internal teams and external vendors to reduce operational drag and keep business critical systems healthy as we scale and foster a transparent and collaborative culture.

Core Responsibilities

• Own the delivery operating model across technology initiatives, including intake, prioritization support, planning cadence, status reporting, and dependency management.
• Drive predictable execution of cross functional initiatives by coordinating internal teams and external vendors, with clear owners, timelines, and definitions of done.
• Maintain a single view of delivery health across active work, with weekly updates for stakeholders.
• Monitor critical integrations and scheduled jobs. Triage failures and escalates to the correct technical owner or vendor with clear context and business impact.
• Own incident management for technology issues, including severity definitions, incident coordination, stakeholder communications, and post incident retrospectives that produce continuous improvements.
• Coordinate maintenance windows and releases across internal systems and third party platforms, including change planning, approvals, communications, and rollback plans.
• Eliminate root causes of recurring issues by tracking trends and communicating action items that need to be completed.
• Collaborate closely with cross-functional teams, including finance, planning, operations, and ecommerce to ensure that all business objectives are achieved
• Creates project plans, makes changes as necessary and effectively communicates status and issues to stakeholders.
• Own technology change management processes, including release calendars, reviews of high risk changes, communication plans, and post release verifications.
• Run post implementation and post incident retrospectives to convert lessons learned into specific improvements that are assigned to internal teams and external vendors.
• Build and maintain operational documentation, including runbooks, escalation paths, maintenance calendars, and a knowledge base that reduces repeat work and improves transparency.
• Actively learns, exploring areas and skills that will help Tuckernuck continue to grow.

Minimum Qualifications

• At least 10 years in technology delivery, technical program management, technology operations, or service delivery, with demonstrated ownership of