Director, Tech Leads

Arctic Wolf Networks, Inc.; San Antonio (TX); On-site; USD 160,000 - 280,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off

401(k) match

Training and career development programs

Comprehensive benefits package

Job summary

Arctic Wolf Networks, Inc. seeks a Director to own the technical strategy and performance of the S2 Technical Lead organization. This pivotal role will ensure alignment between Security Services and Product/R&D, fostering strong communication and operational efficiency.

The ideal candidate will have at least five years of security consulting experience and a proven track record in organizational leadership. The position offers substantial benefits, including equity options and comprehensive health coverage.

Qualifications

• Minimum five years of security consulting or operations experience.
• Experience leading a technical function in a global organization.
• Proven track record in managing Detection and Response teams.

Responsibilities

• Own technical strategy and performance of Technical Lead organization.
• Hire and develop a high-performing team.
• Define KPIs aligned with customer outcomes.

Skills

Leadership in technical organizations

Understanding of security operations disciplines

Excellent communication skills

Critical thinking

Experience building performance frameworks

Job description

About the Role

As a Director, you will own the technical strategy, operating model, and performance of the S2 Technical Lead organization. This role is accountable for evolving the Technical Lead function into a more strategic, outcome-driven capability that delivers measurable customer impact and operational leverage. You will act as the primary strategic liaison between Security Services (S2) and Product/R&D, ensuring field insights directly influence platform direction, prioritization, and execution.

Organizational Leadership

• Hire, onboard, develop, and retain a high‑performing team of Technical Leads supporting each of the Security Services functions and our customers.
• Evolve the Technical Lead function toward a more strategic, outcome‑oriented operating model.
• Define and track KPIs tied to customer outcomes, operational efficiency, and platform impact.
• Identify and resolve cross‑team and cross‑functional dependencies impacting execution.
• Own the professional development strategy and career progression for the Technical Lead population.
• Ensure strong alignment between Technical Leads and broader S2 priorities (IR, cSOC, Concierge, Tech Support).

Product & R&D Partnership

• Serve as S2’s primary strategic interface to Product and R&D.
• Own intake, prioritization, and governance of S2‑originated requests.
• Set and assist with communicating S2 priorities to Product and Engineering leadership.
• Represent S2’s technical perspective in PDLC discussions and roadmap planning.
• Ensure Technical Leads are effectively supporting UAT, feedback loops, and platform improvements.
• Translate field signal into actionable input that drives roadmap and platform enhancements.

Standards, Quality, and Continuous Improvement

• Establish standards for how Technical Leads assess, mentor, and develop Security Engineers within their assigned Sections.
• Develop and report performance metrics that demonstrate business impact, operational efficiency, and service quality from the Tech Lead function.
• Drive continuous improvement in tooling, processes, and quality assurance across Security Services.
• Stay abreast of the latest security threats, industry trends, and technology advances to keep the Tech Lead organization current and effective.
• Set the tone for ongoing enablement requirements to ensure the team takes full advantage of advances in Arctic Wolf’s technology and service delivery capabilities.

Success Looks Like

• The Technical Lead organization operates with clear priorities, accountability, and measurable outcomes.
• Product and R&D view S2 as a high‑trust, high‑signal strategic partner.
• Consistent delivery of platform improvements, automation gains, and signal quality enhancements.
• Technical Leads are aligned to business goals with clear development paths.
• Cross‑functional alignment improves speed, quality, and scalability of execution.

Key Skills

• Demonstrated experience leading and scaling a technical individual contributor (IC) organization within a global security services or managed detection and response environment.
• Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support.
• Ability to design and evolve organizational models that balance project‑based work, operational maintenance, and career development for senior ICs.
• Excellent verbal and written communication; able to articulate complex technical and organizational concepts to both technical and non‑technical audiences.
• Strong critical thinking, time management, and prioritization skills in a fast‑paced, growth‑oriented environment.
• Proven ability to lead through managers and peers, influencing without direct authority across cross‑functional teams.
• Experience building performance frameworks and leveling structures for technically diverse IC teams.

Minimum Qualifications

• At least five years of security consulting or security operations experience.
• Five or more years of experience leading Security Operations or a technical IC function within a global organization with Cloud and SaaS products.
• Proven track record of managing Detection and Response (D&R), CSIRT, Vulnerability Management, Security Engineering, Cloud Security, or Red Teaming teams.
• Prior experience managing other managers or senior ICs in a matrixed or project‑based organizational model.

Benefits and Compensation

• Equity for all employees.
• Flexible time off and paid volunteer days.
• RRSP and 401(k) match.
• Training and career development programs.
• Comprehensive private benefits package including medical, mental health, dental, disability, life and AD&D, and value‑added services.
• Robust Employee Assistance Program (EAP) with mental health services.
• Fertility support and paid parental leave.

Base Salary

The base salary range for this job family is 160,000 to 280,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new‑hire equity grants, and a comprehensive benefits package.

Security Requirements

Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information. Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).

Equal Opportunity Employer

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing [e-mail].