Director- System Service Line

UC Health; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

UC Health seeks a Director of Clinical Operations to lead the Ambulatory Physician Network, ensuring excellence in patient care, safety, and operational performance across clinics.

You will supervise managers and staff, align resources with physician activity, and collaborate with UC Health leadership to drive strategy and quality improvements system-wide.

Qualifications

• Master's degree in Business, Finance or Allied Health Field.
• Minimum 4 years of equivalent leadership experience; preferred 11+ years.

Responsibilities

• Oversee clinical operations of Ambulatory Physician Network clinics.
• Direct teams for patient care workflows and administrative support.
• Align space, supplies, equipment and labor with physician activity to optimize care.
• Participate in weekly on-call leadership rotation for facilities and safety incidents.
• Collaborate across UC Health entities to support strategic goals.
• Manage budgets and financial performance for ambulatory networks.
• Ensure quality, safety, patient experience and regulatory compliance.

Skills

Leadership

Strategic Planning

Budget Management

Operations Management

Stakeholder Collaboration

Education

Master's degree in Business, Finance or Allied Health Field

Job description

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world‑class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment

This position serves in key leadership roles in collaboration with UC Health, UCP and UC-COM leadership. This individual functions as an expert practice leader, educator, and consultant to both patient and physician support staff.

The Director of Clinical Operations provides leadership to managers, supervisors, and/or professional staff accountable for results/performance of multiple related teams guided by the organizational-wide strategy. Develops functional departmental plans including business, quality, regulatory, and productivity to align with organizational priorities. The position provides oversight 24/7 for assigned programs, both on patient and employee outcomes (Safety & Quality).

Responsibilities

Ambulatory Physician Network Leadership (Clinics and Strategic Business Units):

• Responsible for the overall clinical operations of Physician Network services, including patient care/clinics, quality of care/safety, patient experience, financial performance, and strategic growth.
• Directs teams in the execution of patient care workflows and the coordination of administrative support services.
• Works to align space requirements, supplies, equipment and the labor force with physician activity to optimize effectiveness and efficiency in patient care.
• Expected to participate in leadership on call weekly rotation supporting the Ambulatory Physician Network. Duties including but not limited to the escalation and resolution of facilities, patient safety, and support service incidents.

Interdisciplinary Collaboration:

• Collaborates in a highly matrixed environment across UC Health, UC Physicians Company, and UC-College of Medicine to support the strategic direction of departments and/or service lines.
• Participates in organizational improvement and governance committees.
• Develops effective collaboration between clinical and academic departments, medical staff leadership, faculty, community partners, and other affiliated services to ensure an integrated approach to providing services and fulfilling the tripartite mission.
• Responsible for collaborating with accreditation to maintain local, state, and national designations, including Joint Commission accreditations and related program development.
• Partners with UCP Department Chairs and associates to improve goals, communication, and coordination across services.

Management of Fiscal Resources:

• Creates and manages operational budget for Ambulatory Physician Network clinics based on budgeted clinical activity of the departments working in partnership with the departmental EDBA.
• Utilizes a systems perspective to develop new and/or innovative approaches to optimize business results.
• Implements operating policies, systems, and programs consistent with organizational philosophy, strategy and financial accountability.
• Assists VP of Ambulatory Physician Network by developing business plans which support enterprise strategic goals.
• Maintains an inventory of department equipment and develops the strategy for procurement of operational and capital equipment items. This includes providing financial and operational justification for capital budget requests.
• Participates in analysis of new procedures/technology/research for fiscal impact.

Leadership and Professional Development:

• Responsible for clinical operations across Ambulatory Physician Network.
• Provides indirect oversight and alignment of Ambulatory Physician Network infrastructure and matrixed support services (i.e., Revenue Cycle, Finance, HR, IT, etc.).
• Directs clinical practices by collaborating with chairs, EDBAs, medical directors, and clinical management team in the strategic and operational activities throughout the system.
• Meets routinely with system leaders and department partners to optimize communication and effective coordination of care.
• Provides oversight and advice to clinical practices working with chairs, EDBAs, medical directors, and clinical management team in the strategic and operational activities throughout the system.

Qualifications

Minimum Required: Master's degree in Business, Finance or Allied Health Field. | LICENSE & CERTIFICATION: NA. | Minimum Required: 4 years equivalent leadership experience. Preferred: 11+ years leadership experience.