Director, System Revenue Integrity (Revenue Cycle Management)

Cape Cod Healthcare; Hyannis (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cape Cod Healthcare seeks a senior leader to oversee Revenue Integrity across Hospital, Professional and Ancillary services. The role guides CDM maintenance, denial management, audits, and reconciliation to maximize net revenue.

You will drive KPI development, policy oversight, and a system-wide charge-review program while coordinating with Revenue Cycle, IT, and clinical operations to ensure optimal financial performance.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare administration or related field.
• 5–7 years of progressive revenue cycle experience in a complex healthcare setting.
• Experience leading revenue integrity initiatives and analytics.
• Strong understanding of billing, coding, denials, and payer requirements.
• Demonstrated ability to develop KPIs, policies, and performance metrics.

Responsibilities

• Lead establishment and implementation of KPIs for revenue integrity; drive action plans to meet targets.
• Develop and oversee policies, processes, tools, and educational materials for Revenue Integrity.
• Oversee Charge Review programs to minimize revenue leakage and ensure compliance with charging practices.
• Ensure CDM compliance with regulatory and payer requirements; establish charging/reconciliation methodologies.
• Monitor SLAs and coordinate with Revenue Cycle, IT, HR, and finance; report on performance.

Skills

Billing & collection knowledge

Revenue cycle management

Analytics & data synthesis

KPI & performance management

Communication & leadership

Problem solving

Education

Bachelor's degree in Business Administration, Healthcare Management or related discipline

5–7 years of relevant experience in healthcare revenue integrity

3–5 years of supervisory/management experience

Job description

Develops and executes the strategic vision for system-wide Hospital, Professional and Ancillary Services Revenue Integrity functions within Cape Cod Healthcare (CCHC’s) Revenue Cycle organization. Provides leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to this position include Charge Description Master ("CDM") maintenance, charge capture and reconciliation related functions, payment variance, audit and appeals management, and denials management process audit review. Additionally, this role is responsible for defining efforts and focus areas to address denial root cause issues. Confirms that metrics are met, charge entry rates and accuracy rates are achieved to meet yearly revenue goals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead the establishment and implementation of Key Performance Indicators ("KPIs") for revenue integrity functions; ensure the implementation of action plans where performance is not meeting expectations; review KPI expectations annually and adjust appropriately; recognize areas of excellence.
• Develop, implement, and oversee effective and consistent operational policies, processes, tools, and educational materials within all Revenue Integrity functional areas.
• Oversee the operational performance of a system-wide, service line-based Charge Review program dedicated to identifying charge capture issues/improvement opportunities to minimize revenue leakage, through the use of technology enablers and proactive internal audits/reviews of charging practices.
• Ensure that the CDM is compliant with regulatory and payer requirements and that all services provided have an established charging and reconciliation methodology.
• Ensure Revenue Integrity employees across all functions comply with established policies, processes, and quality assurance programs.
• Identify potential process improvements in charge capture functions, and lead the design and implementation as required.
• Monitor and facilitate service level agreements ("SLAs") between Revenue Integrity operations and other related functions within both Revenue Cycle and Clinical operations. This includes confirmation that charge review queues/requests are managed appropriately.
• Build strong relationships and facilitate productive communication between key Revenue Cycle stakeholders, including peer leaders of Revenue Cycle services and core support departments (e.g., human resources, IT, finance).
• Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across all revenue integrity functions.
• Ensure audit of denial management processes occurs consistently and coordinate with peers across the revenue cycle organization, and with other related stakeholders, to identify trends and implement denial prevention/recovery programs.
• Oversee, measure, and report ongoing financial and operational performance of Revenue Integrity, audit and appeals outcomes and denial management across CCHC.
• Support CCHC strategic initiatives that require involvement from revenue integrity functions as required.
• Assess direct reports’ performance on a consistent basis and provide feedback to reward effective performance and enable proactive performance improvement steps to be taken.
• Lead the establishment and implementation of Key Performance Indicators ("KPIs") for audit and appeal functions; ensure the implementation of action plans where performance is not meeting expectations; review KPI expectations annually and adjust appropriately; recognize areas of excellence.
• Develop reporting to support the transparency of audit and appeals outcomes
• Identify potential process improvements within the audit and appeals workflows and lead the design and implementation as required.
• Develop and monitor productivity metrics for all Revenue Integrity functional areas
• Oversees payment variance team members and workflows
• Seeks opportunities to address and remedy system and/or payer related issues causing payment variances
• Develop reporting to identify and monitor root cause payment variance issues
• Reports payment variances to executive leadership
• Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

EDUCATION/EXPERIENCE/TRAINING:

• Bachelor's degree in Business Administration, Healthcare Management or related discipline and or equivalent experience.
• Minimum of five to seven years of relevant experience with a track record of progressively responsible positions in a complex healthcare organization such as a multi-hospital system, large group practice or a major healthcare consulting firm preferred. Minimum of three to five years of supervisory/management experience.
• Strong working knowledge of billing and collection processes and functions, charging processes and general revenue cycle management strategies, and industry best practices.
• Thorough knowledge of metrics, analytics, and data synthesis in healthcare revenue integrity and revenue cycle management to identify trends, produce reliable forecasts and projections.
• Strong analytical and critical-thinking, organizational, and business process optimization skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities and develop and apply innovative solutions.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment.
• Excellent communication, leadership, delegation, and interpersonal skills.
• Above average understanding of how, when, and to what extent different hospital departments relate to and communicate with one another.

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.