Director, Support Operations

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 120,000 - 190,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a seasoned facilities leader to oversee engineering and property management across campuses. You will ensure regulatory compliance, coordinate capital projects, and maintain life safety, environment of care, and vendor relationships.

Lead teams, develop budgets, and advance a customer-service oriented culture in line with the organization’s mission and values across multiple sites.

Qualifications

• Minimum of 10 years of facilities or property management experience
• 7 years in a supervisory capacity
• 5 years in service-related areas focused on quality and customer service
• Experience leading, mentoring, and developing teams

Responsibilities

• Establish and maintain operational structures across system campuses
• Oversee day-to-day operations of facility engineering and property management with regulatory compliance
• Provide oversight of environment of care and life safety programs per Joint Commission
• Review campus facility strategies, construction plans, and accessibility of services
• Participate in project design and implementation meetings to ensure system needs and standards
• Review designs for quality and maintainability
• Manage engineering and property management staff and capital project budgets
• Meet budgetary and fiscal goals across facilities departments
• Provide governance, policy development, staff development, and data trending
• Develop and sustain customer service aligned with Children’s mission and values
• Set long-range goals aligned with the organization’s vision
• Contribute to environment safety strategy and readiness posture
• Lead safety initiatives and maintain departmental safety programs

Skills

Excellent written and verbal comms

Organizational and analytical skills

Influence at executive levels

Data comprehension and interpretation

Complex problem solving

Process improvement & tooling

Project leadership across multiple同时

MS Office Suite proficiency

Education

Bachelor’s degree in engineering or related field

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Job Description

Responsible for providing and maintaining organized and effective facilities property management while supporting the goals, mission, vision, and values of Children’s Healthcare of Atlanta. Responsible for the environment of care, ensuring that all properties under the position’s purview operations are effective, efficient, and in compliance with all regulatory agencies. To proactively support the efforts that ensure delivery of safe patient care and services and to promote a safe environment at Children’s. Lead engineering, environmental services, and maintenance efforts in all satellite locations. Lead tenant activities to ensure coordination with building resources. Provide oversight of outsourced environmental services at all urgent care centers.

Experience

• Minimum of 10 years of experience in facilities management, property management, or design industry
• 7 years of experience in a property management or supervisory capacity
• 5 years of experience in service-related areas focusing on quality improvement and customer service excellence
• Experience leading, mentoring, coaching, and developing teams

Preferred Qualifications

• Master’s degree in Business Administration, Healthcare Administration, or similar field
• CHFM certification
• Experience in a hospital or health care facility, or managing large multi-tenant facilities

Education

• Bachelor’s degree in engineering, property management, business management, or other related field

Certification Summary

• No professional certifications required

Knowledge, Skills, And Abilities

• Excellent written and verbal communication skills
• Strong organizational and analytical skills
• Ability to communicate and influence at senior executive levels effectively, and to interact with vendors, clients, and associates at all levels
• Ability to comprehend, analyze, and interpret data
• Ability to solve complex problems involving multiple scenarios and identify the best available option
• Able to create tools and processes which elevate team effectiveness, consistency, and client experience
• Able to organize, prioritize, lead, and execute numerus complex projects in parallel
• Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio)

Job Responsibilities

• Establish, coordinate, and maintain operational structures within the system campuses, which promote multi-disciplinary collaborative process, participative involvement, and adequate resource allocation in maintaining excellence throughout the areas of facilities engineering.
• Oversee the day-to-day operations of support facility engineering and property management. Ensure compliance with all OSHA and Joint Commission requirements.
• Responsible for the oversight, maintenance, and management of respective Joint Commission chapters EOC (environment of care) and LS (life safety).
• Review and assist in the campus facility strategies and construction plans as they are designed, coordinated, and implemented to ensure no operational impact to the campus including accessibility of services, delivery of supplies and equipment and removal of waste.
• Participate in project design and implementation meetings to ensure system needs and system standards are included and maintained.
• Review project designs and construction to ensure quality and system maintainability and access.
• Manage engineering and property management staff reviews and coordination of capital project design, phasing, system tie-in, standards, and accessibility. Develop and manage budgets for assigned departments.
• Comply with all budgetary and fiscal goals in all departments under support services on the assigned sites or campuses.
• Provide functional oversight for the area of expertise, including, but not limited to policy and procedure development, assisting with staff development, tracking, and trending of events, and support of other campus directors.
• Develop, cultivate, and maintain a dynamic customer service philosophy, incorporating the mission, vision, and values of Children’s family-centered care with the facilities services division on the assigned site or campus.
• Develop, implement, and follow through with short- and long-range goals for the assigned site or campus that are consistent with Children’s mission, vision, and values.
• Provide expertise to the campus and system environment of care strategy to include membership on the Environment Safety Management Committee.
• Responsible for ensuring a strong continual readiness posture to meet all environmental regulatory requirements.
• Create maintain and update departmental safety program. Lead departmental Safety Council.

Primary Location Address

1575 Northeast Expy NE

Job Family

Director/Senior Director

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.