Director Strategy - Strategy and Transformation Office (STO)

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 150,000 - 210,000; Full time

Job summary

Highmark Health in Pittsburgh (or Buffalo) is seeking a Director to lead the Strategy and Transformation Office. You will collaborate with senior executives to shape enterprise initiatives and guide cross-functional teams through complex, value-driven projects.

You will build and mentor a small strategy team, drive end-to-end program delivery, and help create Living Health outcomes. The role requires advanced analytical thinking, influencing skills, and the ability to translate strategy into

Qualifications

• Bachelor’s degree required in Healthcare Administration, Finance, Economics or related discipline.
• Master’s degree preferred in Business, Public Health or MD.
• 3 years in a management/leadership role; 3 years as a consultant/client-facing in services, or 4 years in strategy; 2 years healthcare experience.

Responsibilities

• Lead a portfolio of strategy projects end-to-end: scoping, staffing workstreams, problem solving, and presenting results to executives.
• Develop and grow a small team of strategists with ongoing performance management.
• Improve office operations and implement actionable improvement plans to boost team effectiveness.
• Collaborate with business/market owners to identify issues, apply analytical frameworks, and deliver solutions.

Job description

About the Company

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.

Job Summary

Highmark Health is committed to fixing healthcare and solving the challenges facing our communities, such as improving individual health, increasing patient engagement, and making healthcare more affordable. The Strategy and Transformation Office is at the forefront of this mission, developing and executing innovative plans to achieve these goals through our Enterprise Strategy known as Living Health. If you’re a resilient, strategic thinker, a strong experienced problem-solver, you are eager to challenge the status quo, and you are passionate about creating a healthier future for all, consider joining the Enterprise Strategy and Transformation Office. You’ll be an integral part of the leadership team dedicated to making Living Health a reality. As part of the enterprise Strategy & Transformation Office, the incumbent will collaborate with the senior-most executives and stakeholders across the organization to assist in the development and improvement of key enterprise strategic initiatives and will work closely with STO VPs and EVP to set project, office, and team direction.

Director Responsibilities

• Project leadership – lead a portfolio of strategy projects from end-to-end, including: scoping the project, developing workplans, staffing workstreams, leading problem solving and solutioning, developing materials, building client relationships, influencing leadership direction, and presenting results to executive leadership.
• People leadership – responsible for the development and growth of a small team of strategists, including ongoing performance management and mentorship.
• Office leadership – improving how we work as a team, creating actionable improvement plans, supporting general office management to ensure team effectiveness and satisfaction.

This position is based out of the Pittsburgh (or Buffalo) office with a minimum 3-day per week in-office requirement Tuesday through Thursday.

Essential Responsibilities

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct, and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
• Work with business / market owners to identify key business issues, apply right analytical framework, develop solution and recommendations, represent findings to stakeholders, and own the outcome.
• Manage major strategy projects with the help of internal or external strategy consulting resources.
• Supports Enterprise Strategy office in development of overall Enterprise Focus 5 strategy portfolio and cross-enterprise strategies as needed.
• Other duties as assigned or requested.

Education

Required: Bachelor’s Degree in Healthcare Administration, Finance, Economics, or related discipline or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.

Preferred: Master’s Degree in Business or Public Health or an MD.

Experience

Required: 3 years of experience in a management or leadership role; 3 years of experience as a consultant/client‑facing member of services business, or 4 years of strategy experience, 2 years of experience in a healthcare related field, preferably inside health or hospital system or health plan.

Preferred: None.

Licenses and Certifications

Required: None.

Preferred: None.

Skills

• Understanding of the healthcare industry.
• Ability to solve complex conceptual and operational problems; demonstrated ability to lead teams in problem-solving exercises.
• Strong quantitative and analytical skills.
• Demonstrated client relationship, influencing, and teamwork skills.
• Needs to lead cross-functional, cross-BU teams in complex problem-solving exercises.
• Basic project management skills.
• Strong emotional intelligence, with servant leadership mind-set.
• Commitment to self development and the development of others.

Language

Other than English: None.

Travel Requirement

0% - 25%.

Physical, Mental Demands and Working Conditions

Position Type: Office-based. Teaches / trains others regularly. Occasionally Travel regularly from the office to various work sites or from site-to-site. Rarely Works primarily out-of-the office selling products/services (sales employees). Never Physical work site required. Yes. Lifting: up to 10 pounds. Constantly Lifting: 10 to 25 pounds. Occasionally Lifting: 25 to 50 pounds. Rarely.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

EEO and Disability Inclusion Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Notice

California Consumer Privacy Act Employees, Contractors, and Applicants Notice.