Director Enterprise Transformation Strategy

Highmark Health; Dover (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

Highmark Health in Dover, Delaware seeks a Senior Program Manager to identify, develop, and direct a portfolio of strategic projects aimed at reducing costs, improving processes, and enhancing patient and provider experiences. You will lead cross-functional teams, drive execution, and deliver measurable outcomes throughout the project lifecycle.

Applicants bring 10+ years in Strategy/Operations or similar consulting, strong financial modeling, and proven leadership in matrixed environments.

Qualifications

• Bachelor's degree in Business/Engineering/Operations/IT or related field.
• 10 years in Strategy/Operations/M&A/HC practice in consulting or similar.
• Experience leading teams in a matrixed environment.

Responsibilities

• Lead portfolio of projects to meet performance metrics.
• Own engagement deliverables, resources, and outcomes within portfolio.
• Drive change and organizational transformation initiatives.

Skills

Strategic planning

Stakeholder mgmt

Financial modeling

Data analysis

Change management

Communication

Leadership

Portfolio mgmt

Healthcare domain

Matrixed environment

Education

Bachelor's degree

Master's degree (preferred)

Job description

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job identifies, develops, and directs a portfolio of projects designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, medical cost/value improvement, and enhanced customer/provider experience) for a particular business unit(s) within the organization. The incumbent will drive the overall project execution and is responsible for all deliverables, outputs, and short/long-term results, even during the implementation phase of work. The incumbent demonstrates deep knowledge of consulting principles and the delivery of practical outcomes from prior engagements and industries and is adept at driving clear hypotheses, breakthrough analyses and actionable strategic insights for organizational and operational improvement. In doing so, the incumbent will be skilled at applying a strategic approach to problem-solving through quantitative analysis, financial modeling, hypothesis-based issue analysis and the use of multiple strategic frameworks. The incumbent recognizes the important role technology plays in achieving and sustaining true transformation and brings experience from several tech-enabled programs. The incumbent takes pride in staying on top of industry and technology trends and is constantly assessing their potential impact on the organization and generating project ideas accordingly. The incumbent has a track record as a talent multiplier who is adept at people development for individuals and teams. Finally, the incumbent is a strong change agent, adept at navigating a heavily matrixed organization and influencing leaders at all levels to truly transform their business.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Financial and delivery responsibilities: Drive P&L and strategic value for the enterprise through the division’s portfolio of projects. Work closely with senior/executive leadership to identify, scope, prioritize, and deliver large- and small-scale consulting projects that advance business outcomes and achieve strategic objectives. Ultimate owner of engagement deliverables, resources (internal & external) and outcomes within the portfolio.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's degree in Business Management, Engineering, Operations, Information Technology, or closely related discipline

Substitutions

• None

Preferred

• Master's degree

EXPERIENCE

Required

• 10 years’ experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting‑oriented role in a corporate environment or private equity firm

To Include

• 7 years of management experience and/or experience leading teams and/or projects of varying size and complexity
• 7 years of working in complex, matrixed environments or across multiple businesses

Preferred

• 5 years of aggregate project experience from the Healthcare industry (payor and/or provider)

LICENSES or CERTIFICATIONS

Required

• None

Preferred (any of the following)

• Lean Six Sigma
• Human Centered Design (HCD)

SKILLS

• Exceptional analytical and quantitative problem-solving skills
• Strong business and financial acumen
• Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways. Seen as a thought leader.
• Ability to leverage exponential technologies (AI/ML, GenAI, Agentic AI) to transform business processes
• Excellent storytelling and communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts
• Ability to lead and influence without authority, work effectively with people across all levels of the organization
• Ability to work in a collaborative manner and be an active listener; excellent facilitation skills
• A flexible working style; comfortable working in team environments or autonomously
• Orientation toward execution; ability to consistently make progress regardless of constraints or roadblocks
• Managerial courage and ability to have difficult conversations

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice (https://dokumfe7mps0i.cloudfront.net/oms/4391/document/2026/1/doclib_458575_QLVK9_1769448333304228022_1769448333396/1769448333396.pdf)

Req ID: J287477