Director Strategy Operations

Hartmann Young; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Hartmann Young is partnering with an established consumer healthcare business to expand its DTC telehealth platform into new areas of care. This role oversees the commercial function as the business owner, connecting patient growth, digital experience, care delivery and unit economics.

The position is a business ownership role, not strictly sales or marketing, requiring 7–12+ years in relevant fields and a proven track record of driving revenue and end-to-end customer journeys in

Qualifications

• 7–12+ years across general management, commercial strategy, strategy and operations, business operations or growth product.
• Direct ownership of revenue, P&L or unit economics within a DTC healthcare business.
• Experience scaling a consumer telehealth, virtual-clinic, digital-pharmacy or condition-specific care offering.
• Strong understanding of digital patient acquisition, conversion, engagement and retention.
• The ability to use data to identify commercial problems and lead action across multiple functions.
• Experience influencing senior teams without requiring direct management responsibility.

Responsibilities

• Oversee the commercial plan and performance against revenue and P&L targets.
• Manage the full patient journey from acquisition through to treatment, engagement and retention.
• Monitor key metrics: CAC, conversion, AOV, LTV, contribution margin and cohort performance.
• Lead growth initiatives across Product, Marketing, Data, Customer Experience, Care Operations and Finance.
• Forecasting, commercial modelling and investment decisions.
• Establish a structured programme of testing, performance reviews and cross-functional accountability.

Skills

General management

Commercial strategy

Strategy & operations

Growth product

Revenue ownership

Digital patient acquisition

Data-driven decision making

Senior stakeholder influence

Job description

Hartmann Young is partnering with an established consumer healthcare business as it expands its DTC telehealth platform into new areas of care.

This person will be the commercial operator behind the business, connecting patient growth, digital experience, care delivery and unit economics. It is a business ownership role rather than a sales or marketing position.

What the Role Will Oversee

• The commercial plan and performance against revenue and P&L targets
• The complete patient journey, from acquisition and clinical intake through to treatment, engagement and retention
• Key measures including CAC, conversion, AOV, LTV, contribution margin and cohort performance
• Growth initiatives across Product, Marketing, Data, Customer Experience, Care Operations and Finance
• Forecasting, commercial modelling and investment decisions
• A structured programme of testing, performance reviews and cross-functional accountability

Experience Required

• 7–12+ years across general management, commercial strategy, strategy and operations, business operations or growth product
• Direct ownership of revenue, P&L or unit economics within a DTC healthcare business
• Experience scaling a consumer telehealth, virtual-clinic, digital-pharmacy or condition-specific care offering
• Strong understanding of digital patient acquisition, conversion, engagement and retention
• The ability to use data to identify commercial problems and lead action across multiple functions
• Experience influencing senior teams without requiring direct management responsibility

Candidates from DTC subscription, marketplace or e-commerce businesses may also be considered where they have owned both the commercial performance and end-to-end customer journey.